Business ProfileforRay Skillman Northeast Mazda

To Whom It May ********* am writing to file a formal complaint against Ray Skillman north is Mazda for the following reasons: breach of contract, negligence, and infliction of emotional distress.On November 27th of 2023, my vehicle was diagnosed with a PCM issue, amounting to a total cost of $1464.95. This service was covered by my warranty company, with a 12-month coverage period. According to the terms of the warranty, if the work is not done correctly or if the same issue persists, the dealership is responsible for covering replacement parts and subsequent services.Despite multiple visits to address the recurring engine light issue, the dealership has failed to resolve the problem. Each visit has resulted in no action taken to rectify the situation. During my last visit, I experienced significant emotional distress and incurred substantial expenses due to reliance on Uber for transportation. As a single mother and healthcare provider, my vehicle is essential for maintaining my livelihood.Communication from the dealership has been inadequate, and their handling of the situation has been unprofessional. Despite being charged to fix the **** the dealership informed me that it was faulty, suggesting that I purchase a replacement from a junkyard. This is unacceptable given the terms of my warranty. Attempts to escalate the matter to upper management have been futile, with my concerns being dismissed and transferred around. The service supervisor has demonstrated a lack of seriousness in addressing the issue, stating that they are still searching for a PCM on **** while my vehicle remains unfixed. As a result of their actions, my vehicle is still inoperable, and I am forced to bear the financial burden of utilizing Uber for transportation. I demand a full refund of the initial service cost and additional compensation for the emotional distress and inconvenience caused, totaling between $5000 to $10,000. Failure to address this complaint satisfactorily will result in further action being taken.