Business ProfileforRay Skillman Ford & Southside Hyundai and Genesis

On 9/26 I agreed to lease a ********** Outlander from this location using the **** program. This is the same day that inspection was complete and I was told the vehicle had no issues and I drove it about 7 minutes home. On the morning of 9/27on my way to work the vehicle started stalling and would not accelerate, I called and was told to bring it back. On 9/27 I was told they would take a look at it, given a loaner vehicle, and told that when a different loaner was available I would be called to swap. If the repairs were too major I was told I would be allowed to swap my agreement into a different vehicle, when asked about canceling the agreement, I was told it was final, basically I was stuck with no way out of it and that they would have it fixed at no charge to me. The first loaner I was provided was a van that had either a sensor problem or a leaking tire which cause me to have to put air in it daily. When I called I was told they would make a note and they would check with service on the Outlander. On 10/2 I got a text message saying the Outlander would be ready in 2 weeks to which I replied saying I would not keep airing the tires for that long and the same day they switched me to a different van. The second loaner van had the same issue, I went in to renew my loaner agreement and they graciously took a look at the tires and said its probably a sensor and to not worry about it. I was also told I would get a call when a loaner was available to swap it out, talked to about the **** Escape they had in service that could be used, and told they would follow up with me. I was also told the Outlander had been put in the emergency list and I would be getting a call with a new date since that put it at a high priority. That happened last Tuesday 10/17 and I had not heard anything back, I called today 10/24 and my phone call was not pleasant and I was told to just wait and since I had the loaner I wasnt missing out on anything and I still owed any upcoming payments.