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Find a Location

Penske Honda has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Penske Honda

      4140 E 96th Street Indianapolis, IN 46240

      BBB Accredited Business
    • Penske Honda

      P O Box 40319 Indianapolis, IN 46240

      BBB Accredited Business

    Business ProfileforPenske Honda

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/19/1995

    Years in Business: 52

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Automobile Sales & Service

    Business Details

    This is a multi-location business.

    Find a Location

    Penske Honda has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Penske Honda

        4140 E 96th Street Indianapolis, IN 46240

        BBB Accredited Business
      • Penske Honda

        P O Box 40319 Indianapolis, IN 46240

        BBB Accredited Business
      Location of This Business
      4140 E 96th Street, Indianapolis, IN 46240
      BBB File Opened:
      6/25/2009
      Years in Business:
      52
      Business Started:
      1/1/1972
      Business Incorporated:
      12/9/1997
      Accredited Since:
      9/19/1995
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Penske Automotive Group
      • Dan Young Motors, LLC
      Business Management
      • Mr. Brett Rozzi, Vice President
      Contact Information

      Principal

      • Mr. Brett Rozzi, Vice President

      Customer Contact

      • Mr. Brett Rozzi, Vice President
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/18/2023

      Complaint Type:
      Product Issues
      Status:
      Resolved
      On 9/8/23 I took my Honda Accord to Penske Honda because of several failed starts. The car would usually start on the second attempt. A new starter was installed at a cost of $800.20. I returned the car on 10/24/23 for other recommended services. When I picked up the car, the first attempt to start it failed. Of the next 69 attempts, 5 failed. On 10/30/23 I spoke with ***************************, the Honda Service Manager, about the problem and was scheduled to bring in the car on 11/1/23 for additional diagnostics.When I explained the reason for the appointment, the service writer seemed surprised when he looked back at the earlier appointment and found that the diagnostic on the battery and starter had not been entered in the computer system. I explained the continuing problem, indicating that on a failed start there were no lights on the dash and no noise. He asked if that was the case before the first appointment and I replied that it was. We both wondered if the problem might be an electrical short. When I picked up the car, the service writer said the 1st starter had failed. I asked how he could be sure, since the diagnostics were not in the computer, and he said he asked the tech. (For work done almost 8 weeks ago.) They were unable to duplicate the problem and had checked all connections, etc. However, I was very unhappy that the paperwork I reviewed later had a fabricated statement. (When this failure would occur all of the interior lights would turn on and there would be an audible click coming from the engine compartment. That symptom is indicative of a failing starter.) That is emphatically not what I said. It seems the statement was designed as a justification for replacement of the original starter.There has been absolutely no response to my complaints. One letter to the Service Manager, 2 email responses to inquiries from the **************** Rep, and a final letter to the Area VP for Penske Honda were all ignored. I feel a refund is due.
      Read More

      Customer Reviews

      3 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ben H

      1 star

      02/17/2023

      I ordered a blazing orange ***** 2023 Civic Si with Song *** on August 5th 2022 and I was told that it would be in 6 months from then. On Nov 24th, *********************************************************************************************************************************** Mar of 2023. On Jan 5th 2023, **** called me and said he had a blue Civic Si available and asked if I wanted that one or if I wanted to continue to wait for the orange one that I had ordered. I told him I wanted to wait until the orange one arrived. I asked him again if it was still on track for delivery in February or March for my orange Civic Si. He assured me that it was still on track. He JUST texted me TODAY 2/16/2023 that the orange color is no longer available. I'm not sure how this is possible if it was ordered 6 months ago? I have email communication and text communication with Song that this vehicle was ORDERED and now I am being told that the color is not available and I need to select another color. I am also being told that it will be Apr before the car will actually be delivered. If this was ORDERED 6 months ago as I was told why is it being pushed again. When I asked Song these questions, the response I got was, "you should write Honda we do not have control of production issues". If it was a production issue, it would have been known over 6 MONTHS ago when this was ordered. Why the heck was I not told about these issues before 2-3 weeks before I was expecting delivery? The Honda website still shows the orange color available. I have a feeling either this car was never ordered or it was given to someone else. Which is it? I would like answers. I will be reaching out to Honda, but, I will also be posting about Penske Honda to every platform I can find until I get answers.I also, reached out to Honda of Fishers and they informed me right away that Honda has not taken custom orders for about 3 years now. So was Song *** just lying to me from the very beginning?

      Local BBB

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