Business ProfileforSi Environmental, LLC

I've been on autopay for 2 years, but I switched banks and had problems changing the bank in their system and the bill wasn't paid for 2 months, incurring 2 late charges and a delinquent letter fee. They removed one late charge, bringing my balance down from $198.55 to $192.55. Also, the billing company, THEMSELVES, set up my autopay and I figured I'd let it do it automatically on the next due date. Meanwhile, that delinquent letter was for some reason returned undeliverable, so the billing company put a pink delinquent notice on my door and added another $20 to my balance! Obviously, the left hand and right hand don't know what the other is doing and even INTERNALLY, neither knows what coworkers are doing. Funny thing is that everything is documented on their system...all my calls...all the problems...all the fixes...yet they still treat me like I'm hiding from them and unwilling to pay. I'M NEVER LATE ON ANYTHING. I HAVEN'T PAID INTEREST SINCE MY LAST MORTGAGE and I HAVEN'T PAID LATE FEES SINCE A ***** BANK ERROR THAT ***** REIMBURSED.