BBB Accredited Business Profile

Waste Management

Waste Management

(866) 566-6884

Waste Management

47 years in business
Headquarters
1001 Fannin St Ste 4000
Houston, TX 77002-6711
Additional Email Addresses
  • wmcares@wm.com
BBB File Opened: 01/01/1991
Business Started: 01/01/1970
Business Incorporated: 01/01/1971 in TX
Type of Entity
Corporation
Business Management
  • Mr. Bryant Dobbs, Sr. Director of Customer Experience
Business Category
  • Rubbish & Garbage Removal
Alternate Business Names
  • Waste Management of Sacramento
  • Waste Management of Pinellas
  • Transamerican Waste
  • U S A Waste Services, Inc.
  • Waste Management Of Colorado, Inc.
  • Waste Management of Minnesota, Inc.
  • Waste Management Of Alameda County
  • Waste Management of Ohio, Inc.
  • Waste Management (Gastonia)
  • Bagster
  • Waste Management, Inc.
  • Grand Central Sanitation Inc.
  • Deffenbaugh Industries
  • Deffenbaugh of KC Hauling
  • L and K Services
  • Waste Management of KS - Topeka
  • Waste Management of St. Joseph

Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Refund & Exchange Policy: 

Waste Management, Inc.
1001 Fannin Street, Suite 4000
Houston, TX 77002

WM Customer Cares Line: 1-866-566-6884
Monday – Friday, 8:00am to 5:00pm (CST)
Website: http://www.wm.com/index.jsp
Email: wmcares@wm.com

Additional Complaint Information
Electronic Communications:  By communicating through the BBB's secured, automated complaint system, the customer AUTHORIZES Waste Management to obtain and communicate their personal account information and personal information to customer and the BBB. If the customer does not wish to communicate via electronic methods, please call Waste Management or write to the address provided in this report.   

Waste Management On-Line Customer Service
Customer service site:  https://www.wm.com/myaccount/reportProblem.do?action=getOverview&segment=custsvc 

Customers can log into their account, pay a bill online, ask billing questions, report service issues, submit a sales request, look up a customer service location by zip code and click to chat live with a representative (limited availability).   

Frequently Asked Questions
Visit the Waste Management FAQ section at https://www.wm.com/myaccount/reportProblem.do?action=getCustServiceFaq&segment=custsvc

Pay by Phone
Make a payment at any time by using their automated phone system. Customers need their Online WM ezPay ID or WM Account Number and zip code. It is also recommend to have the Invoice Number. A small processing fee may apply.

Dial:1-866-WMI-2PAY (1-866-964-2729) Hours:24 hours a day, 7 days a week

Billing and Service
Billing Questions: Click on the following link for information on “How to Read Your Bill” and answer billing questions. http://www.wm.com/customer-service/read-bill/index.jsp  

Service Issue or Questions
To report a service issue, click the following link or for information call WM Customer Cares at 1-866-964-2878. https://www.wm.com/myaccount/reportProblem.do?action=newRequest&segment=custsvc

Request an Extra Pickup 
Customer may schedule an extra pickup online or contact the Customer Service Center to schedule a pickup 1-866-570-4702. https://www.wm.com/myaccount/reportProblem.do?action=newRequest&segment=custsvc     

Request a Bulk Pickup
Click on the following link for information on bulk item removal. http://www.wm.com/residential/additional-waste-services.jsp

Contract Terms and Conditions
The Service Agreement will include the number of months contracted for services.  After the initial Term, the contract will automatically renew for the same number of months unless either party gives the other party written notice, via certified letter, prior to the termination of the then-existing Term.  Please review the Agreement for time requirements regarding notification.  If there are questions or the customer needs a copy of the Agreement, click on the following link. https://www.wm.com/myaccount/reportProblem.do?action=newRequest&segment=custsvc  

Liquidated Damages
If a Customer terminates the Agreement prior to the expiration of the Term, the Customer will be subject to Liquidated Damages.  Please review the Agreement for terms regarding Liquidated Damages.  If any questions regarding the amount of Liquidated Damages which may be owed or if a copy of the Agreement is needed, please click on the following link. https://www.wm.com/myaccount/reportProblem.do?action=newRequest&segment=custsvc

 Delivery/Removal Charges 

 The charge is applied to a customer’s account when a container is delivered or removed. Delivery and removal charges cover administrative and operational costs to process and perform deliveries of new or additional containers or remove existing containers at the customer’s request or at the end of service. Click on the following link if you would like to contact customer service. https://www.wm.com/myaccount/reportProblem.do?action=newRequest&segment=custsvc

Waste Management

Waste Management

BBB ACCREDITATION SINCE 09/24/2001

Customer Review Rating:

93%

Composite Score: