This Business Is Not BBB Accredited

Houston Garden Center

Houston Garden Center

Houston Garden Center

5345 West Loop S
Houston, TX 77081-2204
Fax Numbers
  • (713) 869-4919
  • (713) 218-0868
Additional Phone Numbers
  • (713) 218-0860
  • (713) 218-0860
  • (713) 869-4913
  • (713) 218-0860
  • (713) 218-0860
  • (713) 218-0860
  • (281) 395-1900
  • (713) 218-0860
Additional Email Addresses
BBB File Opened: 08/11/1999
Business Management
  • Mr. Kim Hooper
  • Mr. Matthew Hooper
Business Category
  • Retail Florist
  • Lawn Maintenance
  • Plant Store

Alternate Business Names
  • Houston Garden Center
  • Houston Garden Centers


Pattern of Complaint

Since May 2012, the BBB Houston has received complaints that exhibit the following pattern.  

Consumers have alleged that they are treated in a rude manner when information has been requested regarding the return policy and locating items in the store. Houston Garden Center has a "No Refund" policy.  

In Texas,  a company does not have to post a policy where it’s visible to the public.  Please make sure you inquire about the company’s policy b... Read More


Specializes in plant and flower maintenance.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Houston Garden Center include:

  • Failure to respond to 14 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Houston Garden Center

This Business Is Not BBB Accredited

Houston Garden Center

Customer Review Rating:


Composite Score: