BBB Business Review

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This business is not BBB accredited.

First Management Group

Phone: (281) 816-5317 Fax: (281) 754-4167 View Additional Phone Numbers 777 Post Oak Blvd, Houston, TX 77001 http://www.firstmgroup.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for First Management Group include:

  • Failure to respond to 12 complaint(s) filed against business

Factors that raised the rating for First Management Group include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 9
Total Closed Complaints 12

Additional Complaint Information

Since July 2012, the BBB Houston began receiving several complaints that are exhibiting the following pattern.  

According to consumer’s complaints, they are alleging they  are receiving fraudulent solicitation from First Management Group to sell their Time Share property.  The business has the consumer’s personal information about the timeshare account and balance.  The business is requiring payment upfront then asking for additional funds. The funds are ranging from $5,000 to $10,000 for additional fees. When the consumer refuses to give the additional monies they are threatened with a lien being placed on their property. When the consumer has additional questions or tries to contact the business they are unable to contact them phone or email. 

Please understand that this company is not an accredited member or registered with the BBB.  However, the BBB processes complaints for both accredited and non accredited businesses. Complaints are reported once they have closed and will remain on the company’s report for 36 months.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on First Management Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 30, 2012
Contact Information
Customer Contact: Manager
Business Category

REAL ESTATE CONSULTANTS

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.