Business ProfileforResidential Leasing & Management Corp.

I requested a service through my tenant portal for no heat being in the house for over a month. I requested the service on 12/11/2023, 12/28/2023, and 12/30/2023. On all three days, the request was closed, as if they perform service. No one from a maintenance company contacted me in any form. I received a phone call from the owner *** the property, complaining to me that she was using the rental as income for her retirement. She asked me if i can come out of pocket and fix things myself, because she doesn't have any money to pay for any services. She went on to tell me that she has been a landlord for around 14 years, and she just fired the last person that allowed my to request that the kitchen sink and boiler needed service. I told her that I was just the tenant paying her a large sum of money a month $3200. And that her finance is none of my concern. She over talked me by explaining her home is for when she retires (again), and I explained to her that Center point were the ones that said her own boiler was years old/not in work and needed to be replaced. That was the reason I had no hot water when I first moved in, and had to go to a family members house for six weeks for my family and I to even take a shower. I explained to her the the windows were broken, the front door cant be closed, water leaking from behind the refrigerator, door handles where broken and can be a safety hazard (We can get trapped in the room, in case of fire) and some soke detectors were missing. And the was just to start. She told me it was 3am where she was and can't talk because it was too early. I explained she was the one that called me and asked if she ever once receive the complaint sheet that i filled out at the beginning of the rental. she rushed off the phone and hung up.