Customer ReviewsforCreative Management Company

If I could give zero stars, I would. Since Creative Management has taken over River Oaks Gardens, I cannot get anyone to return my calls or emails. We have had issues with leaks but calls are not returned. I was assessed a fee for not turning in a survey on time even though I did not get a first notice. Worst company in the 23 years I have owned here.

I am responding to your BBB review posted on 2/19/2024. In your review you make claim that you have contacted my offices on many occasions and have received no return calls or emails. You also claim that you were fined for not returning a form, as a result of management not informing you of the requirement. I spoke with Nichole R, your community’s property manager and have discovered the following. Nichole reached out to you with the intent of establishing how and why we would have not returned your emails or calls. We have searched our database for your email address and have determined that all of your emails have received a response, recognizing that due to health reasons one email was a delayed response. Creatives Management Co. (CMC) phone system tracks every call with amazing detail as to every aspect of each call. Nichole requested you and your husbands phone numbers, so that we could get to the bottom of your multiple calls that were not returned. She has requested your assistance (attached), on multiple occasions, to provide your phone number(s), to no avail. Following our discloser to you that we have the ability to track every call which is placed to CMC’s offices, you have not responded to our requests. If you will please provide me with you and your husband phone numbers I will be able to get a clear picture of what happened. You claim that you were not notified of the association requirement to return the completed form. As you know we have provided you with copies of the notifications. We can clearly show that the notifications were sent to your email address in email blasts to all owners. We take our responsibilities seriously. I insist that my staff respond to requests, whether by mail, phone call or email, in a timely manner. I want to assure that you, and all other owners/resident always receive prompt responses. If you will provide me with your phone numbers, I will get back with you as to my findings promptly.

I’ve been fighting with this company for months about noises coming from their boiler room, my unit is located under both the boiler room and swimming pool pump room, I’m experiencing a constant humming noise coming from either one or the other, I’ve been sleeping on my couch with ear plugs in because of this, they insulated the swimming pool pump room, but only partially insulated the boiler room, which they said they would insulate fully I’m still hearing the noises, I’ve sent countless videos of the noises, this is so frustrating and traumatizing, I can’t wait until my lease is up, I don’t wish this on no one.

On 12-12-2022 the tenant of unit 34C, who moved into the unit in October, reported a humming noise in his unit. A work order was issued to the associations plumbing the same day. On 12/12 the plumber arrived and made a slight adjustment to one of the pumps that mitigated the noise. It appeared that the issue had been resolved. The tenant called again on 12/15 alerting us as to further noise and the plumber was dispatched again. The plumber observed that the boiler equipment next to 34C was making a noise but not anymore than would be expected. The plumber then contacted the tenant in 34C and was able to get in the unit; the plumber reported hearing some humming noise. The plumber shut the boiler off and when he went back to unit 34C he could still hear the same noise. Further investigation revealed two (2) air conditioners (A/C) on the roof, and over the tenant’s bedroom, were a source of noise. The association does not maintain the A/C’s, so we advised the management company of the unit responsible for the A/C’s. We also sent a letter to the unit owner to assure the A/C unit would be addressed. Further investigation as to the noise coming from the A/C units found that there is 2.5 inches of insulation under the units and the entire roof is insulated. It was determined that this were not the cause of the humming noise. All sounds were normal on the roof and in the unit. We received additional complaints regarding noise. One of the associations board members delivered a decibel meter to the tenant to record the noise. Board members determined that the noise in the unit was within normal levels. With continuing complaints, the board approved insulating the boiler and installed foam panels in the swimming pool pump room. The HOA and Creative Management has been attentive and responsive in addressing this tenants concern. At this juncture the board is not willing to take any further steps and management take our directives from the board. The board has concluded that the source of any humming/sounds within this tenant’s unit is not coming from any association related source.

That’s not completely true, I ran into another HOA board member on February 12, 2023 at an HEB , who asked me about the situation, I told him I was still hearing the noises, he came to my unit, determined that it was coming from the boiler room, I informed him that I was told they insulated the room, he open the boiler room ,to discover it was partially insulated, he said maybe it could be insulated more , he would sent an email and submit an work order to see if that’s an option, I’m still waiting to hear from them, I’ve contacted the company I pay rent to as well they are familiar with this issue .For the record this has been going on since I moved into this unit I’ve been sleeping on my couch with earplugs in every night, it’s easy for them to say it’s not an issue, when they don’t live in the unit.