Business ProfileforPremier Pools and Spas

On October 7, 2022, we began filling our pool with water. At that time, we filled a punch-list of almost a dozen items. As of the date of the complaint, only 1 of the items was completed. We have placed numerous calls to our contacts at the company and have not gotten resolution. On 11/23, we received notification from Premier "All work orders were submitted. It is a slow time of the year and it may take some time to get them fixed." This is 7 weeks after submitting them. Premier has not met all of their commitments to the contract we signed in April of 2022. They were contractual bound to a 12 week build time. After 4 weeks, we had paid 95% of the contracted price and then all construction ceased. At the 16 week point, we finally got into contact with the director of sales who was able to get the project moving again. I was forced to pay the remaining 5% I owed before they would complete the pool. They rushed to get everything completed and missed numerous items. When I requested a rebate because of the delays to compensate me for my time invested, I was told the delays were caused by rain during the driest summer in Houston history. When I asked how many other customers were delayed like me, there was no response.