Business ProfileforGillman Honda Houston Southwest

I developed an AC problem in 7/2022 and took my vehicle to Honda for diagnostics. Told AC compressor was bad, and I could replace it with a Honda compressor or get a discounted one cheaper. Told have 12 mths warranty. Completed work and paid $1520.86 . Less than 5 months later I was back at Gillman with the same problem. Told again AC not worker and the compressor that was replaced is not working. Told it is covered under the warranty but labour not covered so would have to pay again. So in 12/2022 I paid another $650 to have a new compressor placed in my vehicle. Told again 12month warranty. Now for the 3rd time, 8 mths later the compressor is not working again. I called my adviser Vicky ****** she told me it is covered under the warranty and I need to bring it in. Took it in to Honda service 9/9/23. Told me if not warranty related would have to pay a diagnostic of $185. After 5 days and multiple calls and messages to my advisor Vicky even calling her colleagues as she would not take my call, told the compressor is again bad and I would have to pay $1900 to have it fixed. When asked about the warranty she said it is no longer under warranty. I told her I am not going to do repair again and ended the call. My husband called and spoke to Donald the Supervisor and when he looked in the system he confirmed it was still under warranty. He called back 2 hours later and stated it was not under warranty and we would have to pay. After declining to pay another $1900 they said I would have to pay the diagnostic fee of $185 to get vehicle back. Total paid $2355.86 and I have no AC working in the car. I would like a refund so I can take my vehicle and have it repaired elsewhere. Also want to know the name or manufacturer of the part used. This is a violation of the ***** ********* ***** *********, and I am requesting a full refund. I have also had to pay over $215 to get a rental to use for work and I also need that to be refunded. Total paid to date $2355.86