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          Vista Energy Marketing, L.P. has 1 locations, listed below.

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            Business ProfileforVista Energy Marketing, L.P.

            Natural Gas Companies

            Current Alerts For This Business

            Pattern of Complaint:

            Since January 2019, the BBB of Greater Houston began receiving several complaints and customer reviews that have exhibited the following pattern;

            According to consumers’ disputes, it has been alleged that Vista Energy engages in unethical door-to-door sales practices and incorrect billingConsumers stated representatives are very persistent and refuse to leave when asked. It has been reported the sales’ representatives heavily persuade customers to switch to Vista Energy for a lower rate.  However, when they receive their statements, they find their new rates are significantly higher. Consumers allege the company is not transparent regarding rates if a consumer attempts to discontinue service or make changes to their accounts.

            Consumers also allege the company is misrepresenting themselves as working for the consumer's current energy company and in some cases, consumers stated the company illegally obtained their account information from previous service providers.   When contacted regarding this issue, consumers report they were told the cancellation process may take several weeks to switch back to their previous providers.

            A recent customer review from July 2022, " July 13, a representative from Vista Energy Marketing came to my door. He misrepresented himself as being from my electric company saying he needed to ensure I had seen a notice from the company on my latest bill. He asked me to sign in to my account on my phone, then tried to grab my phone out of my hands to show me something. Thankfully I pulled away in time. He then claimed he was there because a new federal clean energy law entitled me to some fees refunded on my electric bill, and asked for detailed account information. When I expressed concern that this all seemed shady and asked why the electric company couldn't just issue me a refund or a credit on my next bill, he told me I looked very pretty and he "prefers a natural look for women." He then pressured me to sign a document. When I refused, saying I wasn't going to sign anything without reading it first, he told me that if I just signed first, someone would call me and explain everything. I again told him I wasn't signing something without reading it and told him I needed to get back to work. He left trash outside my door when he left. To recap: This sales rep misrepresented himself, sexually harassed me, tried to pressure me into signing something without letting me read it, and littered on my property."

            According to customer review in August 2022, company misrepresented themselves as the consumer's current provider stating they were there to lower his rate. The consumer didn't speak English and the rep signed the consumer's name and switched his power and gas.

             

            The company would like you to know…

            Vista Energy strives to use highly qualified and reputable agents to sell its products.  Agents are required to pass stringent background checks and undergo comprehensive testing.  Door to Door agents are required to follow a comprehensive code of conduct and demonstrate integrity with each enrollment.  Agents are not allowed to improperly obtain account information from a customer.  Vista Energy has zero tolerance for any type of behavior that undermines our reputation in the community.  If we find an agent is not following the Code of Conduct, he/she is removed from selling on behalf of Vista.  Regarding cancellation requests, Vista’s policy is to send a cancellation request to the utility immediately after receiving it from the customer.  The utility typically processes switch requests effective with the date of the scheduled meter read, but the actual switch date is beyond Vista’s control after the request is sent to the utility.  Customers are encouraged to call us at 888-211-4093 if they are experiencing any difficulty with a door-to-door agent or have a question or problem about any aspect of Vista’s service.   

            At-a-glance

            Customer Reviews

            4.47/5stars

            Average of 170 Customer Reviews

            Customer Complaints

            36 complaints closed in last 3 years

            17 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company specializes in natural gas marketing and retail supply.

            Business Details

            BBB File Opened:
            2/10/2010
            Years in Business:
            15
            Business Started:
            1/1/2009
            Business Started Locally:
            1/1/2009
            Type of Entity:
            Partnership
            Hours of Operation

            Primary

            M:
            10:00 AM - 6:00 PM
            T:
            10:00 AM - 6:00 PM
            W:
            10:00 AM - 6:00 PM
            Th:
            10:00 AM - 6:00 PM
            F:
            10:00 AM - 6:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Eric Maberry, Vice President - Operations
            • Mr. David Ranslem, Owner
            • Mr. Michael Whalen, Owner
            Contact Information

            Principal

            • Mr. Eric Maberry, Vice President - Operations
            • Mr. David Ranslem, Owner
            • Mr. Michael Whalen, Owner

            Customer Contact

            • Mr. Eric Maberry, Vice President - Operations
            Additional Contact Information

            Fax Numbers

            • (832) 213-0301
              Primary Fax

            Email Addresses

            Customer Complaints

            36 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/08/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            Arbor Pointe is a multifamily apartment community with "No Soliciting" signs posted at the entrances. On 12/8/2023, 5 or six agents of Vista Energy Marketing came on to our multifamily property, started knocking on doors and asking for our Residents' PG&E information and making our Residents uncomfortable. When asked by Management to leave the property, they refused and said they were going to keep doing what they were doing, as well as refused to give any identification at all. We have had multiple incidents like this, all with Vista Energy Marketing's Agents. Every time they are asked to leave they either leave and come back, or refuse to live. They are extremely rude as well. We have also tried contacting Vista Energy Marketing directly but they refuse to stop their Agents from harassing our Residents.
            Read More

            Customer Reviews

            170 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Neralyn R

            5 stars

            03/18/2024

            Your representative was so helpful. She explained everything so that I understood. She was also very kind and polite which nowadays It's uncommon. She took time with me and that was greatly appreciated!

            Local BBB

            BBB of Greater Houston and South Texas

            BBB Reports On

            BBB reports on known marketplace practices.

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