Customer ReviewsforCornerstone Home Lending, Inc.

Heather Smith, Cornerstone Mortgage Loan officer in Austin was not very responsive with answering and returnig phone calls to customers. She did not possess the quality and personality to be in this Mortgage servicing business.

Cornerstone sold my loan to another servicer after I made my first payment. Except they apparently didn’t tell the new servicer the effective date, so now both companies are telling me I’m supposed to pay them. Cornerstone even transferred my first payment I made in June to the new company after I called trying to figure out what was going on, but now my online account shows I owe that money to them again! And both companies say I’m supposed to be paying them for July! Both companies keep saying they’ll reach out to the other to get it straightened out, but nothing has happened. Honestly this shouldn’t be an issue in the first place, and it’s unacceptable.

10/10 Would recommend. Robert P***** took care of my family and I. I would highly recommend him to anyone.

I love in wisconsin and had applied for a WHEDA first-time home buyer program mortgage with down-payment assistance. I was told by a lender that I was pre-approved contingent on employment verification. I got the pre-approval letter and everything. The day after I attempted to put in an offer on a house I got a call saying that I am not approved unless I can come up with $5000. I now have no funding, had to pull my offer, and I can't go through the process again because it'll drop my credit score. I now have to wait 3-6mo. for my credit score to recover from the hard inquiries and try to find another lender that's not going to do me dirty.

Cornerstone Home Lending New Jersey is the worst mortgage servicer. I gave one star because there is no option for zero star. Horrible overall service including customer service. This mortgage servicer does not have the customer's interest at heart. Cornerstone Home Lending only cares about the interest the customer pays. Cornerstone transferred my mortgage to another servicer without informing me. The mortgage was transferred in August 2022, and I received 1098 from this servicer last month. I have called Cornerstone Home Lending several times requesting for 1098 and haven’t received it yet.

this is the worst company i have ever used , they are not able to maintain my account, for months they have been put someone elses documents in my account, every time i tried to iron that out they wouldnt believe, then transfered me to Texas branch and now they send the statement late every month , now they have sold me to another bank thank goodness, good bye cornerstone,, i really do not even want to give one star,,

Cornerstone doesn’t report mortgages to Experian anymore. As a result our credit dropped 30-40 points. We have made several attempts to contact them with no change even though they say it will. We will find someone else among the hundreds of companies in the near future

Within a few months of closing on my mortgage they transferred/sold it to *** *********. My loan was conventional A paper but they sold it to the absolute worst servicer in the whole industry. They didn’t even warm me. If you close a mortgage through Cornerstone you could also end up wrestling with customer service at *** ********** 

Cornerstone home lending insurance department is horrible agent name Sara A help me to Resolve my problem but she didn’t do it professionally. As a home owner I don’t Deserve that kind of behavior and service from them they need to hire somebody more professional to take care customer

Buyers who will be using assumable mortgages (e.g. VA) beware! If it is ever possible you will exercise the Assumption option on your mortgage, choose another lender to finance with! I went under contract with a buyer in early May 2022 to transfer my mortgage. Cornerstone's Assumptions office (which is apparently a third-party servicer, but represents Cornerstone) can not be reached via phone and generally takes a week to respond to emails, if ever. We sent in all documentation promptly as it was requested (required to be sent in via snail mail, if you can believe it). Yet, by mid-July, we could not get a status on how much longer this was to take. I was then notified that Cornerstone had sold my mortgage to another company. This was done on August 2nd. As of now, it looks like we are going to have to start completely over because Cornerstone never issued an approval on our Assumption when they still had the mortgage. No amount of phone calls to Cornerstone were successful in remedying any of these issues. Until Cornerstone takes over responsibility for their own Assumptions department and establishes a phone number, I do not recommend financing with them.