Business ProfileforMist Cooling, Inc.

Horrible customer service. Their product was made cheap cheap cheap. Didn’t perform to the specs that were displayed when I purchased online. The pump made a terribly loud noise when starting. Customer service offered long winded worthless advice. I had to hire a local company to come out and inspect. They didn’t have one positive thing to say. The new pump I purchased from Precision Mist, in comparison to the mist cooling pump is substantially better. I sent a picture of the new pump to mist cooling customer service. They couldn’t say a thing. They next went to, “You could return product, there’s a 25% restock fee and you will have to Pay for shipping return.” Fear appeal is their approach to a solution. To be safe, I had another company come out for a second opinion. Once I learned the mist cooling pump wouldn’t work for my system, I purchased new pump with superior better specs, so much better and cost less money. Mist cooling is overcharging customers for their products. Even when I emailed them w/ my concern, they wanted to help me troubleshoot. Every suggestion they made, I had already tried. Honestly, they were trying to make the process even harder. It was so frustrating, especially since they had zero issues taking my $2,200 + money. My mistake trusting them. I just don’t want anyone else getting duped. The product was returned and delivered to their facility on May 15. I’m still awaiting my refund. I don’t want other customers going through this experience. It’s costly and stressful. Mist Cooling was trying to create confusion and use intimidation tactics to save their sale. Wouldn’t recommend to ANYONE!

We understand that the customer purchased one of our mist pumps online without consulting with our customer service team. We recommend that customers notify us when using our pump on an older misting system that was not initially purchased from mistcooling, as factors such as the number of nozzles and size of the nozzles play an important role in sizing the mist pump. Upon detailed examination of the customer's complaint, we feel that the customer may have needed a higher flow pump to match their number of nozzles and size of the nozzles. We take pride in the quality of our products and source 70-80% of our raw materials from USA-based companies. Our pumps are designed, assembled, and fully tested in the USA, with each pump being tested prior to shipping. ALL our high pressure pumps are equipped with a pressure adjustment valve that can solve any pressure issues. Upon return of the pump, we did fully tested the pump's electrical and mechanical components and found no defects. Furthermore, Filter and internal pump components were not not wet, indicating that either pump was not used at all or that it may not have been plumbed properly. Below is paragraph from customer's email: "After doing further research, going to another mist company and having a tech come out. This unit does not meet the requirements necessary for my system to run properly. I appreciate your information. I will wait for further information on my return. I have it boxed and ready to ship back. I am aware of your 25% restocking fee." Our tech did diligently try to resolve the concerns, however email records suggest that customer did not answer questions about his existing installation and hastily made a decision to return where an exchange would've been an easier option at no cost to him. We have already processed a refund for the customer and hope that this matter has been resolved to their satisfaction. We value all feedback and will use it to improve our customer experience in the future.