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Find a Location

Elara Signature Homes has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforElara Signature Homes

    Home Builders
    Revoked BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Accreditation Revocation:
    On 10/25/2023 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

    6. Address disputes forwarded by BBB quickly and in good faith.

    6A. Provide a response to each complaint that:
    • Is professional,
    • addresses all significant issues raised by the complainant,
    • includes appropriate evidence and documents supporting the business' position, and
    • explains why any relief sought by the complainant cannot or should not be granted.


    8. Approach all business dealings, marketplace transactions and commitments with integrity, good faith and intent to do what is reasonably expected. Avoid involvement, by the business or its principals, in activities that reflect unfavorably on or otherwise adversely affect the public image of BBB or its accredited businesses.

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Elara Homes is a custom home builder who handles projects from start to finish. We provide designing and developing.

    Business Details

    Headquarters
    14000 McAlister Rd., Conroe, TX 77302
    BBB File Opened:
    6/20/2008
    Years in Business:
    18
    Business Started:
    10/27/2005
    Business Started Locally:
    6/20/2008
    Alternate Business Name
    • Elara Homes, Inc.
    Business Management
    • Mr. Aubrey M. Hall, President
    Contact Information

    Principal

    • Mr. Aubrey M. Hall, President

    Customer Contact

    • Mr. Aubrey M. Hall, President
    Additional Contact Information

    Fax Numbers

    • (888) 953-5272
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Find the right home builder for you

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/18/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Closed on new build home by J Gomez VP of Elara. Has since not repaired lights, door handles, paint on concrete, wrong fireplace, leaking window, no bathroom mirrors, and the list just continues on and on. Jose G has completely ghosted us. All calls straight to voicemail, no return calls or emails, never seen or talked to Pres A Hall. Looks like another lawsuit coming your direction, except I have a list of every single one of your LLC's and personal homes to attach liens too, including yours Jose. Perk of my line of work. Finish our house!

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Angelena S

    2 stars

    01/07/2024

    In May 2021 we signed a contract with Aubrey **** of Elara Signature Homes to build us a home. We put down our initial deposit. We then later met with Jose ***** and the contract was for Elara to carry the construction loan. The process began. After a deposit of $41K, we were informed in Jul 2021 we would have to secure our own construction loan. We did so in Sept, however the actual build did not begin until Jan 2022. The build was scheduled 8-10 months from date of contract, however our 'build' took 18 months and was not 'completed' until Nov 2022, we were able to move in in Dec 2022. The delayed process was NOT due to supply shortage. There was severe lack of communication (ordered wrong size front door which resulted in us not getting the door we requested), mismanagement of funds (omitting items for funding from the contract that are clearly include on the blue prints)( sub-contractors placing a lien of our home since they were not paid), short cuts taken (no flashing put around chimney and other required areas), and poor quality craftsmanship (brick work in front of home very poorly done). Since completion of the build we had to have the water heater remounted and properly vented, we require a new roof (3 independent roofing companies came to the same conclusion). The delays resulted in excessive interest rates, and fees to extend construction loan. We have since file suit against this company for breach of contract among other things and have received a default judgement against them. There is at least one other family in our neighborhood who has had similar issues with Elara. I STRONGLY urge anyone considering a home build with this company to contact another home builder.

    Local BBB

    BBB of Greater Houston and South Texas

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