Business ProfileforFirst Call Garage Doors LLC

01/22/2021 First call garage came to service garage door as it was creaking. Husband was told - the spring needs to be replaced. We paid $480 for the new spring. 12/14/2022 First call garage door (same technican) - Tony came for a suspected warranty repair and incorrectly diagnosed the issue as a bad motor. The garage door was making a creaky sound and shaking. Technician said (without looking) its a gear/sproket or a bad motor. Tried to upsell me to try and replace motor and charge for $700. I asked him what the problem was and without even looking at it he said the motor needs to be replaced. He also told me that the gear/sproket can't be fixed. Got a second opinion to see if it can be repaired and turns out it wasn't the motor at all. The previous work they didn't connect the bar correctly to the studs and the bar had come off the wall and that was the cause. Second guy fixed it and now my garage door works fine. The door is fine, the motor is fine, the gear sproket is fine. Reached out to business owner asking for refund for all services and he is refusing to refund the money. In my opinion the business owner (Michael and technician Tony) don't want to help customers, they only want to make money by upselling unnecessary services and options. They also meet customers when they have a problem that they know very little about and so are most vulnerable to be cheated and pried upon. Terrible business ethic, unsavory business men and bad service provider over all.