9 years in business
HeadquartersPO Box 680768
Houston, TX 77268-0768
- (281) 591-0955
Additional Phone Numbers
- (281) 875-1900
- (281) 421-8600
- (281) 376-8800
- (713) 455-9700
- (713) 941-3900
- (713) 473-4600
- (281) 440-1158
- (281) 296-9500
- (800) 795-0348
Additional Email Addresses
Find a Location
Type of EntityLimited Liability Company
- Jeff Skeen, CEO
- Martha Velazquez, National Customer Experience Manager
- Exercise & Physical Fitness Programs
- Health Clubs
Alternate Business Names
- Titan Fitness Texas
Refund & Exchange Policy:
Please see our website for membership rules and regulations by visiting http://fitnessconnection.com
Late fees are assessed for any past due invoices. It is your responsibility to provide Fitness Connection with current billing information at least 2 weeks prior to your billing date.
Account must be paid up to date.
Notice needs to be received 30 days prior to the member's next billing date.
Nevada / North Carolina: Notices delivered by certified mail or hand delivered (receipt given at the front desk) Must be outside of their obligation unless this is for a medical, military or moving issue. In these cases, proof is required.
Texas: Notice can be sent by certified mail : Fitness Connection at PO Box 680768 Houston, TX 77268-0768or via website at : http://www.fitnessconnectionusaforms.com/index.php
Freezes must be submitted in the same manner as a cancellation and will be reviewed by our Corporate Office who would in turn approve/deny the freeze.
Fitness Connection Bill of Rights:
Hospitality, Integrity, and Excellence are three valueswe strive for in all things here at Fitness Connection. We value your membership and want to make sure our relationship starts out on the right foot, which is why it's important for us to make you aware of some key facts that are often overlooked.
Although we process our agreement signatures electronically, we encourage you to read a paper copy of our agreement beforesigning. Please make sure you get a printedcopy of your signed agreementbefore you leave our facility.
There is an annual fee that we bill once per year. The bill date is dependent on your start date,which is explained in further detail in your agreement.
We automatically bill you monthly through a billing company named Jonas Fitness in NV, NC Raleigh,and TX and ABC Financial in NC Charlotte and NC Greenville.
Some of our service agreements have an obligation period where members must commit to the service relationship for more than 30 days;please see your agreement for more information.
Late fees are placed on your account if payments are delinquent.
If you have questions about your account, you can either request to speak to a manager at your facility or call/email the appropriate location listed on the "Contact Us" page of our website http://www.fitnessconnection.com/
Email surveys requesting feedback will be sent to you from time to time so we can best serve you!
Membership Policies: http://fitnessconnectionusa.com/club-member-policies
Pattern of Complaint
Since May 2016, the BBB of Houston & South Texas has received multiple disputes that exhibit the following pattern.
According to consumer disputes, it has been alleged that Fitness Connection has been providing poor customer service. The consumers have alleged that they are instructed they are able to cancel their membership by phone. After the cancellation they are receiving a bill for an annual membership fee and one month’s fees. The c... Read More
This company provides fitness center services, including personal training, exercise programs, and physical fitness programs.
BBB Reason for Ratings
Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
Out of Business
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
Misuse of Better Business Bureau Name/Logo
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.