Customer ReviewsforEnergy Ogre

after finally getting a password that worked on their dashboard, I used my Amex card to get the $120.00 yearly service, I submitted the green complete button, and nothing happened, so I registered again, pressed the green complete button, nothing happened. No confirmation that my relationship with them had started. A very unfriendly user type dashboard. And lo and behold, my Amex card was charged twice instead of once. I've emailed them, they said they would credit the $120.00 back to me, fairly soon,. still the other $120.00 charge, is still setting on my Amex pending. I've emailed them to remember there are two yearly charges, and I expect them both to be credited back. No response about the 2nd charge. They closed the account, quickly, and said "We're sorry to see you go". What's the Buzz? I didn't even have an password that worked on the page, and no confirmation that my contract had started. Pitiful, I hope it's resolved. I take my finances very serious, and never settle for silly mistakes.

Hi Bill, We sincerely apologize for any problems you had with re-signing up for our membership. We attempted to reach out to you to confirm if both charges for $120 were posted to your AMEX account. However, it appears that you were not available at the time we reached out. We only see one charge on our end, and we have since refunded it back to the original payment method. We would love to resolve this issue with you expeditiously, so please do not hesitate to give us a good time to contact you further. We will get you squared away soon! Please let us know via comment on this response or via email at [email protected] when is a good time for our agent to reach out to you! Thanks for your patience and understanding!

I've been with Energy Ogre since 2017. I've been very pleased. I was aware of issues and higher prices with providers in 2022, as everything increased post covid. While my bills were higher in 2022, so was everything else. I also signed my sister up in 2020. She's been pleased as well. We've never had any issue reaching a representative at Energy Ogre and they have always been responsive. Occasionally, there is a provider that requires I go in and set up something outside of Energy Ogre, but it's rare and I verify the request with E.O. Because I have my credit locked, I don't use providers that require that info. I auto pay and have never been late and if that's not good enough, oh well. I know that often the longer the commitment, the better the rate, so I've been okay with 12 month plans. Based on my experience, I was surprised to see that E. O lost it's accredidation through BBB. I hope energy costs go down in 2023 and I hope to continue receiving excellent customer service from E.O. If something changes, I will leave another review.

Sharon, Thanks so much for the review, for being such a long-term customer, and for convincing your sister to sign up in 2020! I'm very pleased to hear that your experience has been so great--that's exactly what we aim for! Energy costs have already lowered considerably since this summer and fall... and we hope prices continue to trend lower and lower! Remember, if you ever have a question or need something electricity-related, we're always one call or email away! Thanks again!

Energy Ogre signed me up for a 12 month contract with the highest monthly payments with a $200 early cancellation fee with a certain energy provider on top of charging me $10/month for their "services" which there are non existent since once I'm signed up with a year contract they don't have to do anything. When I originally signed up with them they explained they would find me the lowest service each month. When I called to see if there was anything that could be done to lower my energy rate they said no, and I asked about the $10 service fee and why I was getting charged if I didn't get any service from them and was told I could cancel if I wanted so I did.

Dear Meaghan, Energy Ogre knows you have options for finding an electricity provider, but the market can be misleading in regards to advertised rates. We charge a monthly service fee of $10 a month because we work for you! We do not get any incentives or “kickbacks” from the providers. We also place our members at fixed contract rates (with cancelation fees) in order to guarantee the rate. This protects our members from risky real-time market pricing. We are disappointed that you did not see the value in our service. While plan selection is the most front facing aspect of our service there is a lot that we work on behind the scenes for our members! We analyze the potential benefit of new rate programs as they come into the marketplace compared to your current plan. We monitor your account to ensure your provider has not tacked on any unnecessary additional charges or fees. We track your usage and send you monthly forecasts so you can monitor your consumption. And, of course, handle any issues that may occur with your provider or your account. Rates rose higher than they have in years, causing many Texans to struggle. Unfortunately, unforeseen global impacts caused the natural gas market to spike, which in turn compounded this summer’s scarcity pricing. If you would like an Ogre to reach out, please feel free to send us a message. We are always happy to help! We love saving our members time and money.

Misery. Dramatic, yet accurate word to describe my experience with Energy Ogre. It was ok at first and I was thankful to not have to stay on top of finding contracts for the 7 properties I help out on and save me time. But now, the time I've spent dealing with the company has surpassed the time I would've spent on getting energy contracts myself- and that doesn't even take into account the headache cost of dealing with E.O. It was good at first. Then they enrolled some in less-than-ideal contacts, then, twice, they didn't set up payment for a new service even though my E.O, portal indicated "yes" under "auto payments" for a particular energy provider. My power nearly got shut off while I was out of town. They then did not answer my inquiries about that issue. Then I finally wanted to just cancel my account. I have been attempting to do so since September (2 months). I never received responses to 2 phone calls, nor four inquiries through their form for which I received ticket #s (had them listed here, but BBB website thinks it's confidential info and to remove it), nor to my emails to membercare@ on August 16th, August 25th, Sep 5th, and Oct 27. How do I deal with a ghost company? Will have to get my credit card company involved regarding the charges Energy ogre still drafts, per property. But they've also signed one of my properties up on a new contract since I've been trying to cancel and I don't want them to keep doing that. What recourse do I have?! Such a crazy situation to be in.

Dear Taylor, We truly regret having lost your confidence in our service! This year’s scarcity pricing was quite literally scarce with fewer plan options than we’d seen in previous years. During this unprecedented market, we became inundated with communications from our concerned members but we got bottlenecked trying to reach the providers. The providers were behind in their responses and it directly affected us being able to submit and respond to requests in a timely manner. All that being said, we still let you down. We pride ourselves on doing right for our members, so we, of course, will cover the penalty for 3610 Cosby St since you did request your cancellation before your contract was extended. One of our ogres sent you an email so we kindly ask that you respond to us there and we will get you taken care of! We hope this outcome is to your satisfaction and that you reach out to us with any further concerns.

I have been a client with Energy Ogre since 2017! I had heard good things, got signed up for what seemed like a good rate on a 12 month plan, which had me wondering why they didn't put me on any short term plans REPs offers. I used to work for a REP, and know exactly how this works. 3 month terms are lower rate because they have lower risks. I brushed it off, continued to pay monthly for Energy Ogre to work on day a year for me for the past 5 years, moving me from 12m term to 12m term. My bills have been 100% more since switching to this most recent plan. Now I am looking at powertochoose.org and livid because there are shorter terms out there. I had honestly been under the impression that energy ogre would manage your REP, get you the best deals so you dont have to worry INCLUDING getting you on a shorter term if it meant savings. Do not, I repeat, do not use energy ogre, they do not want to save you money, they want to do the bare minimum and hope for the best... false advertising at its best.

Hello Regina, We are grateful you took the time to talk to one of our ogres! We also agree that shorter terms can be ideal depending on when they cycle you out of a contract. We are working diligently on searching the market for a better rate that would make it worthwhile to break your contract, but at this time savings are nominal. We have added three months of Energy Ogre credits to your account in appreciation of your patience and hope that you contact us if you have further concerns. We hope you have a wonderful day!

I am a current customer and have tried to contact Energy Oger multiple times. My energy bill has been paid by them ever since I started using them. This last bill was left unpaid despite having my auto pay set up correctly. I received a notice from the electric company for late fees and a disconnect. I had to pay through the electric company's site and pay the fees. If I want to avoid a contract termination fee I have to keep paying Energy Oger their monthly fee despite them not doing their original job, them not fixing the issue and getting zero contact aside from automated we will reply soon emails.

Dear Janise, We apologize for any issues with your auto pay not being scheduled. I show that at the time we were not able to access your online profile, which caused delays in updating your payment information. As discussed with our agent, Jackie, we will refund one month’s fee to offset the late payment that was charged. Please feel free to contact us if there are any further issues and we hope you have a lovely day!

Signed up with EO in late 2021. First contract they signed me up for seemed OK - reasonable rates, but shorter term than I would have preferred. Contract renewal was mid summer '22; EO renewed with same provider at very high rates. I reached out to EO to get explanation, analysis, anything to explain that decision - unable to get anything from the person who answered except high level, patronizing BS (along with "we can't provide our analyses"); after insisting multiple times to speak with her supervisor, I was told the supervisor was unavailable and would have to call back...never was called. I spent 1/2 hour reviewing websites which provide comparisons of Texas power providers; I was able to find a number of deals which were much better than the one EO signed me up for. I made the switch - even though I have to pay an early termination fee, I will save that and much more within a few months. I now have seen that the BBB pulled EO's accreditation - deservedly so. They certainly weren't doing what I was paying a subscription fee for, and ended up costing me considerable $$$.

Dear John, We sincerely apologize for not getting back to you. After reviewing your information, I show that your phone number was listed incorrectly so you did not receive our calls. I attempted to call you today to discuss in detail your rate selection and hope you received my voicemail. We certainly understand not liking rate increases, especially when they double! This year the market was impacted by record-breaking heat compounded by external global factors driving up the price of natural gas. While reviewing your analysis at the time of your plan selection, there were limited rates and pricing had increased dramatically compared to what you had been paying in your previous contract. We switched you to the most cost-effective option available to avoid putting you at risk of real-time market pricing. As always, if you have any concerns, please email us at [email protected] and we will be happy to reach out!

09.16.2022 I would leave less than one star if I could. Should have never taken the advise of people in my community with out coming on here to read the reviews. Customer service has been absolutely horrible. In fact the only communication I got from my requests was when I asked them how I would go about canceling service with them due to the lack of communication and they did not get me the best offer, in fact they tied me in to a very high one. Their response was simply to cancel my service without my direct request to do so and then advise me since I didn't specify I didn't want to cancel provider I was STILL TIED INTO THE HORRIBLE DEAL for a year without the guidance that I even need to or any communication for resolution to keep me as a client. Absolutely do not care about their clients. Yes I should not have trusted them and took more notice of what they were doing on my behalf but my child died and so it is just a struggle to get through the day and part of why I was wanting help in taking something off my hands to worry about. Jokes on me. Average Monthly Use 500 kWh 1,000 kWh 2,000 kWh Average price perkWh 19.7¢ 19.2¢ 19.0¢ "I AM VERY UNPLEASE WITH YOUR SERVICES. LACK OF COMMUNICATION TO MY EMAIL REQUEST, MY BILL IS HIGHER THAN IT HAS EVER BEEN IN OVER 8 YEARS LIVING HERE SINCE I MOVED TO USING YOU. I JUST WENT ********* AND FOUND MUCH LOWER RATES. HOW DO I CLOSE OUT MY ACCOUNT WITH ENERGYOGRE?" "Hello, Energy Ogre has received your request to cancel the account. This is a confirmation that your account will be canceled immediately. Because you did not specify that you would like to cancel the provider keep in mind that your Contract with Value Power will still be active until 06/29/23."

Dear Mandy, We sincerely appreciate you taking the time to speak to us about your experience with our service. Our hearts break for the terrible loss of your family and regret not answering your concerns sooner. We have processed a full refund back to the original payment method. As discussed, you do not have to contact Value Power to cancel your service. Simply enroll into your new service agreement and the provider should handle taking over your meter. We hope you will consider us again in the future and if there is anything else we can do please let us know. Please take care and have a wonderful day!

I have been a member of Energy Ogre for approximately 5 years. No issues at all until my last renewal date. They connected me to ********* in June. I have had nothing but issues with ********* since. I have tried to communicate to both ********* & Energy Ogre for resolution. Neither have helped and due to ********* doing some “questionable practices” I have cancelled my Ogre account. Rate was horrible but was not the determining factor. Shady business practices by ********* and Energy Ogre’s willingness to partner with these folks is not acceptable for me. A couple of issues to look out for with *********: 1 hr 50 monute hold time to speak to rep. After 20 minute conversation with their support (Overseas, barely able to inderstand, and lack of empathy! Billing on a 15 day (or less) cycle to pay with NO grace period while charging a $35 late fee. ******* ****** (last provider) allowed a minimum of 22 days for payment with a 3 day grace period). Tried to pay online yesterday at ********* website only to have my credit card information captured, authorization given (by my bank). BUT, I received no confirmation number or any email reflecting payment. I did learn m CC payment was processed thru a 3rd party NOT ********* which is illegal if I am not mistaken. If Energy Ogre has decided to accept these practices then they are NOT FOR ME!

Hello Mitchell, We are very sorry to hear that you are no longer one of our members. We know this year’s scarcity pricing market created a less-than-ideal renewal for you this year. We simply did not have as many rate options as we did in previous years. Unfortunately, Energy Ogre has no agency with a provider’s payment policies. With that said, we always want to work with our members and understand that a relationship with a provider may sour. This is why our members always have the option to exclude a provider they do not wish to work with in the future and prefer our members to use our customer service team instead of calling the provider directly. We hope you consider coming back to Energy Ogre and please let us know if you need anything further.

In Sept 2018, I contacted EO for their services. Throughout this, I have trusted they were providing their services honestly. This past year, I was not pleased with the Energy Provider and was informed that I was bound to a 1-year contract that would finalize within a few months and that at that time, they would place me with a new provider. At the end of the contract, I received notice from them that my provider would be the same provider. Dissatisfied, I contacted them and was informed that they were not able to find a better rate and had placed me on a month to month rate at 14.5 (which they claimed was the best they could do). I had initiated the contract by asking “what are you providing to my account?” The representative was very unprofessional and inexperienced and I mentioned that I would continue to shop, as well. I was transferred to a Supervisor who whom was helpful and stated she would also attempt to find better service for me. The following month, my bill increased drastically again. This time, the representative was nicer but stated that the month to month of 14.5 was the best they could do. Still, months later, Energy Ogre continues to charge for their services. Actually, I was not shopping and still trusting their services. On Friday, I opened my latest invoice to a very large amount and saw the rate of 22. I contacted EO again because this was not what they had been informing me, I was transferred to Supervisor. She stated, “we haven’t done anything on your account for months because you said you were shopping on your own.” She was very rude and speaking over me. I asked,”is EO still charging me for services?” She said “yes. But you said you’re working on your own.” She continued to tell me “not providing services that I was paying for. I could have shopped on own and saved myself a large amount. Report to PUC and State Attorney. DTPA. This company is deceptive and I will proceed. Cancelled me & affected my service. Illegal.

Hello Lo, We just wanted you to know that we appreciate the years you were a member and know that we did not meet the quality of service we strive for. We submitted your recent bill to be prorated due to the out-of-contract rate spiking over 20 cents. You have the option for us to mail you a check or give us your Zelle information and we will issue the funds. We know you spent entirely too much time following up on your own contract selection when we failed to contact you back in June. If you should ever allow us another opportunity to make this right, we would love to welcome you back with a complimentary year of Energy Ogre’s membership. Please let us know if there is anything else we may do to assist you and we hope you have a wonderful day!