This Business Is Not BBB Accredited

Just Energy

Just Energy

(877) 640-4581

Just Energy

15 years in business
5251 Westheimer Road, Suite 1000
Houston, TX 77056
Fax Numbers
  • (905) 670-4585
Additional Phone Numbers
  • (866) 587-8674
  • (905) 670-4440
Additional Email Addresses
BBB File Opened: 09/25/2003
Business Started: 04/17/2002
Business Incorporated: 01/01/2011 in ON
Type of Entity
Business Management
  • Mr. James Lewis, Co-CEO and President
  • Ms. Vanessa Anesetti-Parra, Sr. Manager, Corporate & Consumer Relations
  • Mr. Pat McCullough, Chief Financial Officer
  • Ms. Deborah Merril, Co-CEO and President
  • Mr. Al Shulman, V.P. of Marketing
Business Category
  • Electric Companies
Alternate Business Names
  • US Energy Savings, Inc.
  • Commerce Energy
  • Just Energy Group, Inc.
  • Just Energy Corp.
Refund & Exchange Policy: 
In most markets, a residential customer can cancel their plan with Just Energy or an affiliate within the first 30 days without penalty.  A residential customer may contact Just Energy directly to cancel at any time and the exit fees will be waived.


BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Just Energy include:

  • 328 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Just Energy


Just Energy

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