BBB Accredited Business Profile

Entrust Energy

Entrust Energy

(800) 871-8100

Entrust Energy

6 years in business
Headquarters

Houston, TX 77010-3031
Additional Phone Numbers
  • (713) 338-2617
Additional Email Addresses
  • customercare@entrustenergy.com
  • businessinquiry@entrustenergy.com
Additional Website Addresses
BBB File Opened: 05/30/2012
Business Started: 08/03/2010
Business Incorporated: 08/23/2010 in TX
Type of Entity
Corporation
Business Management
  • Mr. Layne Loessin, President & CEO
  • Maricruz Vasquez, Compliance Analyst
  • Mr. Carl Williams, COO
Business Category
  • Electric Companies
Alternate Business Names
  • Entrust Energy, Inc.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB accredited business

A+

Overview

Entrust Energy is a local, fast growing retail energy provider serving residential and business customers.  We continue to grow through our entrepreneurial spirit and commitment to our customers to be transparent, reliable, and accountable for both our service to our customers and the community.  We are financially secure, organically grown, and are proud to live and work in the same communities we serve.

If you have had a less than stellar experience either with one of our sales agents or with our customer service department, please call us directly on our Customer Resolution Hotline at 866-204-0025 M-F from 8am to 5pm and a specialist will be happy to assist.  You can also reach us at unhappycustomer@entrustenergy.com.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

The company would like you to know:

"Entrust Energy frequently uses door-to-door sales agents when selling electricity to Texas consumers.  If you have been approached by one of our sales agents and were offended by their behavior, or if you believe you have been switched to Entrust Energy without your approval, please call us immediately at 1-866-204-0025."  

This number goes directly to our Quality Assurance staff and will be handled immediately (during normal business hours). 

M: 8:00 AM-7:00 PM
T: 8:00 AM-7:00 PM
W: 8:00 AM-7:00 PM
Th: 8:00 AM-7:00 PM
F: 8:00 AM-7:00 PM
S: 10:00 AM-2:00 PM
Su: Closed

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Entrust Energy

Entrust Energy

BBB ACCREDITED SINCE 03/23/2017

Customer Review Rating:

55%
9%
36%

Composite Score: