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In Greater Houston and South Texas

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This Business is not BBB accredited

Jack's Carpet, Inc.

Additional Locations

View Additional Phone Numbers 6006 Griggs Rd, Houston, TX 77023 View Additional Web Addresses

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This company provides retail sales and installation of flooring, including: carpet, hardwood, laminates, tile, and vinyl.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Jack's Carpet, Inc. include:

  • 97 complaints filed against business
  • Failure to respond to 21 complaints filed against business
  • 7 complaints filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Customer Complaints Summary Read complaint details

97 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 3
Delivery Issues 13
Guarantee/Warranty Issues 4
Problems with Product/Service 73
Total Closed Complaints 97

Additional Complaint Information

Since May, 2012, the BBB Houston began receiving numerous complaints that are exhibiting the following pattern.

According to consumer’s complaints, they are alleging that they are paying for flooring in advance and Jack’s Carpet is not delivering the product. Consumers are then requesting a refund, but the refund is never received. In some instances, Jack’s Carpet is trying to charge a restocking fee. Jack’s Carpet also fails to return consumer calls regarding refund or product issues. In other cases, consumers are alleging that there are issues with inferior installation of flooring and they will not return to repair the issues. Complaints have also alleged that the company has entered bankruptcy.

Please understand that this company is not an accredited business or registered with the BBB. However, the BBB processes complaints for both credited and non accredited businesses. Complaints are reported once they have closed and will remain on the company’s report for 36 months.

Additional Information

BBB file opened: September 01, 1994 Business started: 05/04/1994 in TX Business started locally: 05/04/1994 Business incorporated: 05/04/1994 in TX
Type of Entity

Sole Proprietorship

Business Management
Mr. Tim Woernley
Contact Information
Principal: Mr. Tim Woernley
Business Category


Alternate Business Names
David's Super Floor Store Inc Jack's Carpet

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