This Business Is Not BBB Accredited

Jack's Carpet

Jack's Carpet

Jack's Carpet

22 years in business
8433 Gulf Freeway
Houston, TX 77017
Fax Numbers
  • (713) 640-1118
  • (713) 849-8615
  • (713) 847-6835
Additional Phone Numbers
  • (281) 395-1115
  • (281) 548-1115
  • (713) 640-1114
  • (713) 774-9781
  • (713) 640-1118
  • (281) 837-6800
Additional Email Addresses
BBB File Opened: 09/01/1994
Business Started: 05/04/1994
Business Started Locally: 05/04/1994
Business Incorporated: 05/04/1994 in TX
Type of Entity
Sole Proprietorship
Business Management
  • Mr. Tim Woernley
Business Category
  • Carpet & Rug Dealers - New


Pattern of Complaint

Since August of 2016, the BBB of Houston and South Texas has received numerous disputes that exhibit the pattern below;


It has been alleged by consumers of the Jack’s Carpet company that their sales and business practices are misleading and deceptive. Consumers allege that full payment is requested by the company prior to the services contracted, but installation dates fluctuate without notification. Several consumers have alleged that when mee... Read More


This company provides retail sales and installation of flooring, including: carpet, hardwood, laminates, tile, and vinyl.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Jack's Carpet include:

  • Failure to respond to 3 complaint(s) filed against business
  • 5 complaint(s) filed against business that were not resolved

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Jack's Carpet


Jack's Carpet

Customer Review Rating:


Composite Score: