BBB Accredited Business Profile

ATM Link, INC.

ATM Link, INC.

(281) 568-4443

ATM Link, INC.

18 years in business
11000 S. Wilcrest Drive Suite 135
Houston, TX 77099
Fax Numbers
  • (281) 568-4449
  • (888) 937-9286
Additional Phone Numbers
  • (877) 937-9286
Additional Email Addresses
  • mvellani@atm-link.com
BBB File Opened: 01/15/2004
Business Started: 08/01/1999
Business Management
  • Mr. Minhas Vellani, Owner
Business Category
  • Automated Teller Machines
Products & Services
ATMs, ATM Parts, Wireless Devices for ATMs & Security Boxes & Locks
Refund & Exchange Policy: 

RMA
Please call for a RMA number before returning or exchanging any product.  ATM Link limits the items that can be returned or exchanged, and all returns are subject to management approval.  When shipping a product to us, please write the RMA # on the outside of the box and please insert a piece of paper with the RMA number inside the box.  Please note that improper procedure of returning or exchanging a product may result in delays or ATM Link may not accept such product.

Manufacturer’s Warranty, Returns, and Exchanges
ATM Link honors the manufacturer’s refund policy, and uses such policy to provide credit to its customers.  Such credit may take up to 6 weeks, dependent on the manufacturer.  If the manufacturer refuses to provide credit, then credit will not be provided to you.  However, ATM Link may, at its own discretion, provide an in-store credit (i.e., your account with ATM Link will be credited) up to a certain limit after inspecting the returned/exchanged item.

We accept returns or exchanges of your product within 30 days of the original date of your order and for only those items that are unused.  However, ATMs may not be returned or exchanged except in instances described below in Damaged Products and Shipment Error.

ATM Link will inspect all products returned or exchanged and may refuse to accept them because of damage during shipment, use or misuse of the product, alterations or modification made to the product, or inadequate packaging.  In such instances, you may choose to have the part returned to you with applicable packaging, shipping, and handling fees.

Canceled Orders
You may only cancel your order by calling or emailing us.  Cancellations may be subject to shipping and handling fee and restocking fee.

Damaged Products
Please inspect your package at the time of delivery.  It is your responsibility to ensure that the product you ordered is not damaged and that all items are accounted for before you sign-off on the delivery.

If you discover that your product is damaged or any items are missing, please contact us immediately.  You may choose to accept the order if only part of your order is damaged or is missing.  If your order includes an ATM which is damaged, please do not refuse your shipment and contact us immediately.  We will either file claims with the carriers and/or manufacturers or help you file such claims.  Please do not discard any packaging and documents contained with your order.  You will need to take pictures of the damages for us, the freight carriers, and/or the manufacturers.  Please take these pictures and email them to us together with your invoice number and explanation of the damages.  Please email all to sales@atm-link.com.

A damaged product (other than ATMs) returned to us in accordance with these guidelines is eligible for a refund up for 30 days from the day the order was placed by you.  Refunds are issued in the form of in-store credit (i.e., your account with ATM Link will be credited) or direct credit to the method of payment you used to purchase the product, less shipping and handling fees and restocking fees described below.

Shipment Error
If you receive any items which were sent to you in error, please contact us immediately so that we can correct your order at no cost to you.  Returns of items shipped to you in error are not accepted after 14 days.

In the event your shipment is undeliverable because of your error (e.g., incorrect address), you will be responsible for all additional costs associated with shipping and handling and restocking fees.


Shipping and Handling Fees and Restocking Fee
Shipping and handling fees apply to all items, unless specifically stated on the web site, including returns and exchanges.  All products eligible for return or exchange are subject to a 25% restocking fee. 

BBB accredited business

A+

Overview

ATM Link, Inc. provides the best ATM solutions in the market. Through its continuous relationship with top ATM manufacturers (such as Tranax, Triton, Genmega and Nautilus Hyosung), ATM Link provides these solutions at competitive prices to retailers, financial institutions, food service locations, and other high traffic locations. To make sure that the company's clients receive the greatest benefits available, ATM Link provides free consulting. With its experience and a great staff, the company provides value to each one of its customers and is known to be the leader in providing cost effective ATM solutions.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

ATM Link, INC.

ATM Link, INC.

BBB ACCREDITATION SINCE 01/22/2004

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