BBB Accredited Business Profile

Sanborn's Insurance

Sanborn's Insurance

(956) 686-3601

Sanborn's Insurance

23 years in business
2009 S 10th St
McAllen, TX 78503-5405
Fax Numbers
  • (956) 686-0732
Additional Phone Numbers
  • (800) 222-0158
BBB File Opened: 02/21/2001
Business Started: 11/16/1994
Business Started Locally: 11/16/1994
Business Incorporated: 11/16/1994 in TX
Type of Entity
Business Management
  • Ms. Joicie Gatton, Comptroller
Contact Information
  • Customer Service: Rocio Morales, General Manager
Business Category
  • Auto Insurance
Alternate Business Names
  • Travco Services, Inc.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Methods of Payment
  • Online: Visa, Mastercard, Discover and American Express

    In Offices: varies by agent - cash and credit card standard
Refund & Exchange Policy: 
There are no refunds after the policy has started on policies with a term of less than six months. All policies are eligible for cancellation and a full refund if the policy has not started. The insured is required to contact the company before the start date of the policy to request the cancellation/refund. No refunds are processed during holidays or weekends.Semi-annual and annual policies are eligible for a refund after the start date of the policy. The refund available is the net premium of the policy less the earned premium. Earned premium is calculated based on the daily rate currently in effect from the start date of the policy through the effective date of cancellation. A minimum earned premium will be retained as well as the policy fee.Semi-annual and annual policies are eligible for a "substitution" should the insured purchase a new vehicle or otherwise need to change the insured vehicle. A prorated credit will be issued for the remainder of the policy to be cancelled and applied toward a new semi-annual or annual policy for the new vehicle.Contact your agent or customer service at our headquarter office with any questions you may have:
Sanborn's – Headquarters
BBB accredited business



This company provides tourist automobile insurance services for foreigners driving to Mexico and Central America as well as Mexican Nationals driving to the U.S.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Sanborn's Insurance

Sanborn's Insurance


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