Business ProfileforSouthwest Infiniti, Inc.

My "service agent " gave me a quote of $189 and one for $565 to conduct a diagnostic test. I requested the $189 option because I felt it was just a matter of replacing a fuse . He sent an estimate for $565 and then left for the day and no one else would assist me, that day or the next. I attempted to call several times, one time the other service person stopped and said oh he's off, hey Phillip, I have Ms. ******** on the phone, he then says, he will call you back. I told Phillip that I'd recently had back surgery. Phillip claimed he didn't have the correct number- tried to call. Why would he not get on the phone once he was told it was me, and he hadn't been able to reach me? Why not call the alternate number if you couldn't reach me? My take: to force me to say yes to the $565 diagnostic. I took auto shop for 3 years in high school. Rule number one- check the obvious first. If nothing will turn on, check the fuse box. I was charged nearly $1k for this. Shameless behavior. Untrustworthy. Inconsiderate (I struggled to open the door to the service center. 4 of your employees were sitting there watching me. I was hot, in pain and exhausted trying to open the door and maneuver my walker- No one budged. SMH) Lastly, I expressed the need to utilize the $49 down payment option as I was receiving 60% of my income. Phillip said yes u can. When I came in 2 days later...different story. Phillip called whatever 3rd party you use . I overheard the conversation and he found out it was a longer process and I wouldn't be able to just grab my keys and walk out. Instead of informing me, he disappeared. I asked the other agent where Phillip was because I wanted to pay-my car has been ready for 15 min. Instead of checking me out (remember, I just had back surgery and I'm clearly weak and in pain, he goes to find Phillip) incredulous behavior! Phillip comes back takes the payment, now he's extra friendly offering water, asks me to give him 5 stars. Are you kidding me?!!