Business ProfileforVenterra Realty

This company is unscrupulous. I leased with my husband and was deliberately lied to about the apartment were were getting. Once we were walked over to the apartment on move in day, we immediately let them know that we were in the incorrect unit and this was not the unit that we were promised. They then told us that a 12 month lease for the unit we were originally told we were leasing would be a $20 upcharge. We said that is fine and we will just deal with it. Then, we walked back to the leasing office where we were then told it would be a $300 dollar upcharge instead of what they originally said a few moments before. So, of course we asked to back out of the lease and receive a full refund. We were lied to. We were told we would receive a full refund, because we were only in the apartment for 10 minutes and they apologized to us for ruining everything. I then see that they kept the $400 pet deposit. I reached out to the property manager, Troy, and he said we would get it back. Once we got the pet deposit back, there was still $70 missing from what we paid. I emailed Troy and he said they are prorated charges that still apply. WHat charges? We were in this unit for less than 10 minutes and it's all because of mistakes made by the dishonest staff at Highpark by Venterra in Cypress.THIS IS DISGUSTING. They ruined our move in and made us have to scramble to find another place to live. On top of this, they told us we would receive a full refund and now they keep trying to find ways to steal our money after giving us the worst day ever. This is not how you treat people. I've lived at Cortland and Greystar. They would never treat an innocent person this way. Venterra's character is absolutely disgusting. I want my money back. It is shameful to rob honest, hardworking individuals after you made horrific mistakes that cost them money. Highpark by Venterra should be ashamed. I will never seek to live with a Venterra property again.