Charity Review

Issued: September 2016 Expires: August 2018

Christian Community Service Center

Meets Standards
 
(713) 961-3993 P.O.Box 27924, Houston TX 77227 www.ccschouston.com
  1. Conclusions
  2. Purpose
  3. Programs
  4. Governance & Staff
  5. Fund Raising
  6. Financial
  7. BBB Comment
Conclusions

Christian Community Service Center meets the 20 Standards for Charity Accountability.

Purpose

The mission of the Christian Community Service Center (CCSC) is to serve the poor, hungry, disabled, and otherwise needy while respecting their religious, ethnic or cultural differences.

Incorporated: 1980 in TX

Also Known As: CCSC

Programs

CCSC operates seven programs as well as a resale shop. Below is a brief
description of each program and a summary of some of last year’s
outcomes.

• Emergency Services-Central (formerly Emergency Services) provided
food, clothing, financial assistance and referrals to 22,181persons in
crisis. This effort included helping 831 families avoid homelessness or
substandard living conditions by assisting with electricity, water,
natural gas, and rent payments. In addition, 165 clients received
financial aid for medical assistance for eyeglasses, dental services or
prescription medication.

• Emergency Services-Southwest (formerly Gethsemane Food Pantry),
located in the Southwest portion of the CCSC service area, provides
clients a well-balanced five day supply of food. This program fed 16,906
persons. In 2014, the garden had 6,543 pounds of fresh fruits and
vegetables were harvested and given to clients, contributing to their
nutritional well-being.

• JobNet served 380 job seekers last year through skill-building
workshops, computer training, job leads, resume development, business
attire, and access to office equipment. The program’s individualized
design increases clients’ skills and confidence, especially those who
face employment barriers.

• Martha’s Way engaged 271 participants in the 42-hour residential
housekeeping training program designed for entrepreneurs.

• Back To School touched the lives of 6,518 underprivileged children. By
providing these students (Pre-K to 8th grade) with comprehensive school
supplies, new school attire, and gently used shoes and clothing,
children are better prepared to achieve academic success.

• Jingle Bell Express provided 2,635 children from low-income families
with new toys, books, and food, addressing literacy, age-appropriate
play, and hunger.

• The Louise J. Moran Vision Care Program partnered with local
elementary schools to provide eyesight-screening services to 1378
disadvantaged children in 2014. A total of 452 students benefited from
professional eye exams at University Eye Institute, and 407 students
received glasses.

• The Sunshine Resale Shop is a thrift shop that sells donated items
providing quality goods to the community for bargain shoppers living on a
limited income. The net profit channels into CCSC‘s mission, allowing
more clients to be served.

Governance & Staff

Board Chair: Mr. Chris Martin, Account Executive Business Affiliation: Prosperoware

CEO: Ms. Michelle Shonbeck, Executive Director Compensation:* $104,803

Board Size: 12

Staff: 12

* Compensation includes annual salary and, if applicable, benefit plans, expense accounts and other allowances.
Fund Raising
Method(s) used: Direct Mail Appeals Invitations to Fundraising Events Print Advertisements (Newspapers, Magazines, etc.) Grant Proposals

% of Related Contributions on Fundraising: 9.80%

Financial

The following information is based on Christian Community Service Center Consolidated Audited Financial Statements for the fiscal year ending Saturday, December 31, 2016.

Source of Funds
Contributions $2,097,779
In-kind contributions $775,425
Special event $214,083
Direct donor benefit costs ($33,803)
Sunshine Resale Shop sales $337,932
Operating investment return $120,897
Other income $31,777
Total Income: $3,544,090
 
Fusion Chart
 
Program Expenses: $2,611,224
Fundraising Expenses: $299,286
Administrative Expenses: $194,478
Total Expenses: $3,104,988
 
Income in Excess of Expenses: $439,102
 
Beginning Net Assets: $5,213,800
Ending Net Assets: $5,647,933
Total Liabilities: $110,636
Total Assets: $5,758,569

BBB Comment

This organization is a Charity Member of the Better Business Bureau of Houston and South Texas. 

The BBB has processed no complaints regarding this organization in the past 36 months, our standard reporting period.


An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

Standards Legend

  • Meets Standards IconMeets Standards
  • Standards Not Met IconStandards Not Met
  • Did Not Disclose IconDid Not Disclose
  • Review in Progress IconReview in Progress
  • Unable to Verify IconUnable to Verify
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Standard 1: Board Oversight


Description:

Organizations shall have a board of directors that provides adequate oversight of the charity's operations and its staff. Indication of adequate oversight includes, but is not limited to, regularly scheduled appraisals of the CEO's performance, evidence of disbursement controls such as board approval of the budget, fund raising practices, establishment of a conflict of interest policy, and establishment of accounting procedures sufficient to safeguard charity finances.

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Standard 2: Board Size


Description:

Soliciting organizations shall have a board of directors with a minimum of five voting members.

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Standard 3: Board Meetings


Description:

An organization shall have a minimum of three evenly spaced meetings per year of the full governing body with a majority in attendance, with face-to-face participation. A conference call of the full board can substitute for one of the three meetings of the governing body. For all meetings, alternative modes of participation are acceptable for those with physical disabilities.

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Standard 4: Board Compensation


Description:

Not more than one or 10% (whichever is greater) directly or indirectly compensated person(s) serving as voting member(s) of the board. Compensated members shall not serve as the board's chair or treasurer.

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Standard 5: Conflict of Interest


Description:

No transaction(s) in which any board or staff members have material conflicting interests with the charity resulting from any relationship or business affiliation. Factors that will be considered when concluding whether or not a related party transaction constitutes a conflict of interest and if such a conflict is material, include, but are not limited to: any arm's length procedures established by the charity; the size of the transaction relative to like expenses of the charity; whether the interested party participated in the board vote on the transaction; if competitive bids were sought and whether the transaction is one-time, recurring or ongoing.

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Standard 6: Effectiveness Policy


Description:

Have a board policy of assessing, no less than every two years, the organization's performance and effectiveness and of determining future actions required to achieve its mission.

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Standard 7: Effectiveness Report


Description:

Submit to the organization's governing body, for its approval, a written report that outlines the results of the aforementioned performance and effectiveness assessment and recommendations for future actions.

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Standard 8: Program Expenses


Description:

Spend at least 65% of its total expenses on program activities.

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Standard 9: Fund Raising Expenses


Description:

Spending should be no more than 35% of related contributions on fund raising. Related contributions include donations, legacies, and other gifts received as a result of fund raising efforts.

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Standard 10: Accumulating Funds


Description:

Avoid accumulating funds that could be used for current program activities. To meet this standard, the charity's unrestricted net assets available for use should not be more than three times the size of the past year's expenses or three times the size of the current year's budget, whichever is higher.

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Standard 11: Audit Report


Description:

Make available to all, on request, complete annual financial statements prepared in accordance with generally accepted accounting principles. When total annual gross income exceeds $500,000, these statements should be audited in accordance with generally accepted auditing standards. For charities whose annual gross income is less than $500,000, a review by a certified public accountant is sufficient to meet this standard. For charities whose annual gross income is less than $250,000, an internally produced, complete financial statement is sufficient to meet this standard.

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Standard 12: Detailed Expense Breakdown


Description:

Include in the financial statements a breakdown of expenses (e.g., salaries, travel, postage, etc.) that shows what portion of these expenses was allocated to program, fund raising, and administrative activities. If the charity has more than one major program category, the schedule should provide a breakdown for each category.

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Standard 13: Accurate Expense Reporting


Description:

Accurately report the charity's expenses, including any joint cost allocations, in its financial statements. For example, audited or unaudited statements which inaccurately claim zero fund raising expenses or otherwise understate the amount a charity spends on fund raising, and/or overstate the amount it spends on programs will not meet this standard.

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Standard 14: Budget Plan


Description:

Have a board-approved annual budget for its current fiscal year, outlining projected expenses for major program activities, fund raising, and administration.

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Standard 15: Truthful Materials


Description:

Have solicitations and informational materials, distributed by any means, that are accurate, truthful and not misleading, both in whole and in part. Appeals that omit a clear description of program(s) for which contributions are sought will not meet this standard. A charity should also be able to substantiate that the timing and nature of its expenditures are in accordance with what is stated, expressed, or implied in the charity's solicitations.

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Standard 16: Annual Report


Description:

Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.

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Standard 17: Website Disclosures


Description:

Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.

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Standard 18: Donor Privacy


Description:

Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.

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Standard 19: Cause Marketing Disclosures


Description:

Clearly disclose how the charity benefits from the sale of products or services (i.e., cause-related marketing) that state or imply that a charity will benefit from a consumer sale or transaction. Such promotions should disclose, at the point of solicitation: (a) the actual or anticipated portion of the purchase price that will benefit the charity (e.g., 5 cents will be contributed to abc charity for every xyz company product sold), (b) the duration of the campaign (e.g., the month of October), (c) any maximum or guaranteed minimum contribution amount (e.g., up to a maximum of $200,000).

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Standard 20: Complaints


Description:

Respond promptly to and act on complaints brought to its attention by the BBB Wise Giving Alliance and/or local Better Business Bureaus about fund raising practices, privacy policy violations and/or other issues.