This Business Is Not BBB Accredited

Vista Energy Marketing, L.P.

Vista Energy Marketing, L.P.

(888) 508-4782

Vista Energy Marketing, L.P.

8 years in business
4306 Yoakum Blvd., Suite 600
Houston, TX 77006
Fax Numbers
  • (832) 213-0301
Additional Email Addresses
  • customerservice@vistaenergymarketing.com
  • vistacontact@vistaenergymarketing.com
BBB File Opened: 02/10/2010
Business Started: 01/01/2009
Business Started Locally: 01/01/2009
Business Incorporated: 01/08/2009 in TX
Type of Entity
Partnership
Business Management
  • Mr. Michael Whalen, Owner
  • Mr. Eric Maberry, Vice President - Operations
  • Mr. David Ranslem, Owner
Business Category
  • Natural Gas Companies

NR

Pattern of Complaint

Since January 2017, the BBB has received several complaints filed against Vista Energy Marketing, L.P. that exhibits the following pattern:
According to consumer’s disputes, it has been alleged that Vista Energy Marketing, L.P. is not forthcoming regarding the rate increase if a consumer wishes to discontinue service. There are multiple complaints in reference to door to door sales and invalid pricing in reference to their bill. Consumers allege
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Overview

This company specializes in natural gas marketing and retail supply.

Vista Energy Marketing would like consumers to know the following:

This is a description of the enrollment/termination  process with Vista and the product/services you may be receiving.    

Please note: In addition to the stringent enrollment criteria outlined below, we would like to remind you there is NO TERMINATION OR CANCELLATION FEE for any variable rate customers.   You are free to break your contract and leave Vista Energy at any time.  Should you want to simply terminate your relationship with Vista Energy Marketing, call or email us at the number below and we will facilitate the transfer back to the utility – again, there is no penalty or fee to leave Vista Energy.  

All recorded 3rd Party Verification systems, at a minimum, MUST confirm the following topics: 
        1)      A verbal question and the customer’s acknowledgement that the customer understands that Vista Energy Marketing is not affiliated with any utility and that the customer wishes to enroll their gas account with Vista Energy Marketing and purchase gas from Vista Energy Marketing, and that the utility will continue to deliver the gas to the customer’s home or business. 

         2)      A verbal question and the customer’s acknowledgement that the customer is the customer of record or is authorized to switch to Vista Energy Marketing by the customer of record.

Phone recordings are available upon request.

Email:   Customerservice@vistaenergymarketing.com
Phone: 1 888 508 4782 Web: vistaenergymarketing.com

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
BBB does not have sufficient information to issue a rating on this business.

M: 10:00 AM-6:00 PM
T: 10:00 AM-6:00 PM
W: 10:00 AM-6:00 PM
Th: 10:00 AM-6:00 PM
F: 10:00 AM-6:00 PM
S: Closed
Su: Closed

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Vista Energy Marketing, L.P.

This Business Is Not BBB Accredited

Vista Energy Marketing, L.P.

Customer Review Rating:

95%