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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company provides web hosting services, including: reseller hosting, dedicated hosting, professional and beginner services, and website name registration.
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A BBB Accredited Business since
BBB has determined that HostGator.com, L.L.C. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for HostGator.com, L.L.C. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 290 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||158|
|Total Closed Complaints||290|
Additional Complaint Information
Host Gator wants consumers to know the following:
Consumers having an issue can contact Host Gator at 866-96-GATOR(42867). Host Gator is also available via email at firstname.lastname@example.org or through our LiveChat at http://www.hostgator.com/.
If you are having issues with canceling your account please complete the cancellation form at https://secure.hostgator.com/cancel.php or contact one of our cancellation agents at (713) 574 - 5287 ext. 1012.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||10|
Type of Entity
Business ManagementMr. Adam Farrar, Owner Mr. Joshua Martin, Director of Customer Service
Related BusinesseseHost LLC.
WEB HOSTING SERVICES
Refund and Exchange Policy45 day money back guarantee, no questions asked. After 45 days, refunds provided at the pro-rated amount once an account is cancelled.
Alternate Business NamesEndurance International Group
The parent company of HostGator.com, LLC is Endurance International Group Inc; which is an accredited business in the Burlington, MA Bureau service area. Please see link for additional business review information.
Products & Services
goMobi mobile design suite, Sitelock site security. Codeguard which is a back up solution, several control panels depending on user preference.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview