This Business Is Not BBB Accredited

Direct Energy, LP

Direct Energy, LP

(844) 875-2368

Direct Energy, LP

32 years in business
Headquarters
12 Greenway Plz Ste 250
Houston, TX 77046-1211
Additional Phone Numbers
  • (713) 877-3500
Additional Email Addresses
  • DERPresident@directenergy.com
Additional Website Addresses
BBB File Opened: 03/26/2002
Business Started: 01/01/1985
Type of Entity
Corporation
Contact Information
  • Principal: Mr. Manu Asthana, President
  • Mr. David Draper, Director of Sales and Marketing
  • Mr. John Thomas, Senior Manager
Business Category
  • Electric Companies
Service Area
We service the following area(s): Connecticut, Delaware, District of Columbia, Illinois, Indiana, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Texas, Virginia
Alternate Business Names
  • First Choice Power
  • CPL Retail Energy
  • WTU Retail Energy
  • Gateway Energy
  • Bounce Energy
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with them as well.

NR

Pattern of Complaint

Since January of 2015, the BBB Houston began receiving several complaints that are exhibiting the following pattern.  

According to consumer’s complaints, it has been alleged that Direct Energy is not providing the service the consumers signed up for. The complaints reviewed state the consumers have reached out to Direct Energy with their concerns, only to be met with un-assisting customer service representatives.  Such concerns complainants are
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Overview

Direct Energy is one of North America's largest retail provider of electricity, natural gas and home and buisness energy-related services.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
The business's BBB file information is being reviewed and/or updated.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Direct Energy, LP

This Business Is Not BBB Accredited

Direct Energy, LP

Customer Review Rating:

65%
34%