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BBB Accredited Business since
Phone: (281) 601-4860 Fax: (281) 601-4863 View Additional Phone Numbers 13100 Wortham Center Dr, Suite 135, Houston, TX 77065
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This company specializes in custom window coverings and blinds.
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A BBB Accredited Business since
BBB has determined that Blindster.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Blindster.com include:
- Length of time business has been operating
Factors that raised the rating for Blindster.com include:
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Kyle Cox, Owner Becky Rice, Director Of Operations
Products & Services
Blindster.com sells the following brand(s): Blindster
Blindster.com offers the following product(s): Custom Window Blinds, Custom Window Shades
Method(s) of PaymentVisa, MasterCard, Discover, American Express, Checks
Refund and Exchange Policy60 Day Satisfaction Guarantee. Customer may return any product for a full refund (minus shipping and/or handling). Return shipping charges at customer's expense.
Alternate Business NamesBlindster
13100 Wortham Center Dr, Suite 135
Houston, TX 77065 (281) 601-4860 Directions
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Additional Phone Numbers
- (888) 256-8672(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
|6/7/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: After ordering and receiving my blinds, two large blinds recommend four brackets each for installation, blinster sent three brackets for each. Called to have 2 more brackets sent out. A week later, half a dozen of the wrong brackets were sent out. Called again, rep asked me to describe brackets, you sold them to me, look at my order. Very easy request to complete. Week later, a dozen incorrect brackets were shipped. Called again, asked them to please look at my order and just send two of the bracket for the large blinds. Last call was over 8 days ago and still no brackets sent out. I should not have to describe the brackets when they have my order and can just look at what they originally sent me. Shipping industry is very competitive and offers overnight shipping for a small fee, as it should not take a week to send out two small brackets, especially when the customer has called for the last three weeks. Last rep I spoke to on the phone acted like I was bothering her and again gave me no sense of confidence that she knew what I needed.
Desired Settlement: I just want two brackets sent out so I can install these blinds. Very simple request. I would also like a refund for time and effort in trying to get a simple request fulfilled. Since it has taken me over a month to hang the one large blind, that one should be free of charge.
Business Response: I was sorry to read in your BBB complaint that you were still having problems getting the parts you need to install your cell shades. I have read the notes in our system along with your complaints. Please verify that you are missing installation brackets for item #1 (and possibly item #2). Both of these blinds are outside mount with extension brackets requested (Dining and Living rooms). Item #1 has the cordless lift system and item #2 has the cordless TDBU system. As soon as I get your verification I will have the parts shipped via ***** Overnight Delivery. I am also processing a credit of $84.57 (10% of your order total) for the inconvenience involved. I apologize for the delay and hassle that you have experienced. You can reach me directly at ************ *** ****
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved