Choosing a Trustworthy Massage Therapist

May 16, 2017


Honolulu, HI – May 16, 2017: Whether you’re looking to improve your general health, relieve stress, reduce chronic pain, etc., finding a reliable massage therapist can be a challenge. 

According to the American Massage Therapy Association (AMTA), massage therapy is a $12.5 billion industry. Your Better Business Bureau can help you pick a trustworthy massage therapist. 

Massage therapists treat clients by using touch to manipulate the soft-tissue muscles of the body. With their touch, therapists relieve pain, help rehabilitate injuries, improve circulation, and relieve stress, increase relaxation and aid in the general wellness of clients. Last year, roughly 50 million Americans received a massage at least once. 

Over the last year, your local Hawaii BBB recorded about 1,422 inquiries locally about massage therapists. Nationally, BBB received almost 89,000 inquiries and more than 600 complaints about this industry. 


When choosing a massage therapist, your BBB offers these tips: 

  • Get recommendations from friends and family.
  • Research and compare several massage therapists.
  • Find out how long the company has been in business.
  • Make sure the therapist is licensed and carries malpractice insurance.
  • Make sure the facility is clean and well-maintained and ask how often equipment is sanitized.
  • Inquire about discounts. Many massage therapists offer discounts on package deals, for example, new clients, students or senior citizens.
  • Ask about appointments. How long in between visits and what is the average waiting time before appointments.
  • Make sure you feel comfortable with the massage therapist. If you don’t like him or her, you’ll be less likely to schedule again.
  • Ask the massage therapist about his or her specialties.
  • Find out if a massage therapist is a member of an association like the American Massage Therapy Association.
  • Get everything in writing, including cost, the number of massages, etc.
  • Check with your insurance to see what is covered. Remember, as with any other health care plans, deductibles and co-pays may apply.
  • Don’t be afraid to ask questions.


Remember, you can also ask your chiropractor or primary care doctor for recommendations. Some chiropractors integrate massage therapy into their practice.

If you have any questions regarding massage therapists, you can always get help from your BBB, such as a list of BBB Accredited massage therapists and Business Reviews on ones you are considering. For more information, visit or call 808.536.6956.


ABOUT BBB: For more than 70 years, Hawaii’s Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2015, people turned to BBB more than 172 million times for BBB Business Reviews on more than 5.3 million businesses and Charity Reports on 11,000 charities, all available for free at The Council of Better Business Bureaus is the umbrella organization for the local, independent BBBs in the United States, Canada and Mexico, as well as home to its national programs on dispute resolution, advertising review, and industry self-regulation.