Questions go unanswered as Island Air passengers stuck with defunct tickets

November 13, 2017

Plane Wing

First appeared on KHON2 

Island Air’s shutdown leaves thousands of passengers in the lurch.

Many of them spent hundreds and even thousands of dollars on flights. They want to know how or even if they can get a refund.

Angel Monterde spent $1,040 on eight round-trip tickets.

“Are we going to have a flight out or are we going to have our money back?” she asked, choking back tears. “Our plan was to go to Kauai to visit my in-laws for Thanksgiving.”

Monterde was overcome with emotion because, she says, she hasn’t visited her family on Kauai in 20 years.

This was a special trip that she and her seven children were looking forward to.

Monterde says she heard about Island Air closing when she got home from work Thursday night.

“I’m trying to reach out to get some kind of answer,” she said. But so far, her attempts have been unsuccessful.

Read more