An alarm security company lied to get a senior to switch, and then refused to cancel the plan

June 07, 2017

Security Camera

First appeared on Hawaii News Now

PEARL CITY, OAHU (HawaiiNewsNow) -

Pearl City resident Gayle Harimoto said a door-to-door salesperson claiming to be with ADT Security Services outright lied to her 89-year-old father in order to get him to sign up for services.

"He said that Monitronics was in trouble, that was the service we had, and that ADT would be taking over the Monitronics accounts," she said. "I didn't think anything about it because he was working off a list so I thought it was legitimate."

The salesman was actually from another company, Safe Home Control, an authorized ADT dealer.

The Harimoto family didn't realize anything was wrong until they received two bills: One was from their old provider Monitronics and the other was from their new provider ADT.

"I got a Monitronics bill and I'm thinking to myself, why am I getting a Monitronics bill if ADT took over the accounts?” said Harimoto.

She said a Monitronics representative told her it was a scam. But when she tried to cancel with ADT, she said the company told her it would cost $1,700 to cancel the new contract.

She instead filed a police report, contacted the city’s Department of the Prosecuting Attorney, and filed complaints with the state's Department of Commerce and Consumer Affairs and the Better Business Bureau.

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