Privacy Policy

BBB is committed to maintaining your confidence and trust, and accordingly maintains the following privacy policy to protect your personal information.

BBB's Commitment to Security 
Physical, electronic, and managerial procedures safeguard the security and integrity of personal information submitted online. BBB encrypts online billing information. All BBB staff and vendors with access to personal information collected on our Website are contractually bound to adhere to this policy.

Personal Information That BBB May Collect

BBB collects personal information submitted online, including names, postal and e-mail addresses, phone and fax numbers, billing information, vehicle information such as vehicle identification numbers, and complaint information. We also collect information from businesses that apply for BBB accreditation and program participation. For sole proprietorships, some of this information could include personal information from individuals acting solely in their business capacity.

BBB’s online complaint form is hosted by the Council of Better Business Bureaus (CBBB), which processes complaints according to its own privacy and security policies.

BBB does not knowingly collect or maintain any personal information from children under the age of 13. In addition, no part of our Web site is designed with the purpose of attracting any person under age 13.

How BBB May Use Personal Information 

Unless you consent, BBB will use your personal information for the purpose for which it was submitted such as to reply to inquiries, handle your complaints and process billing and business requests related to program participation, and we will use such information to provide operational notices, and in program recordkeeping and to conduct research on industry marketplace practices. Our research may lead to the publication of aggregate demographic data but will not result in the reporting or publication of any personal information provided to us. At certain points where personal information is collected on our site, there may be a box where you may indicate you would like to be on a list to receive information about other BBB programs and services and about ways to support BBB and its Foundation. At any time you can add or remove your name from our mailing list by contacting us at 

How Your Information May Be Shared
When submitting an online complaint, request or inquiry, you allow us to forward your information to the appropriate business and BBB office, if necessary. That method of transmission might not be secure. If you do not provide the requested information, BBB will be unable to process your complaint, or application for BBB accreditation or program participation.

BBB may also share your personal information with CBBB for marketplace practice research. CBBB research will not result in the reporting or publication of any personal information. BBB never sells or rents personal information.

BBB may release your personal information:

  • When required by law (for example, a subpoena) or regulation, or requested by a government agency. 
  • When our records indicate a business may be engaged in fraudulent activity or other deceptive practices of which a government agency should be aware.
  • To appropriate authorities when a business fails to participate in BBB’s advertising self-regulatory process.
  • To appropriate persons when your communication suggests possible harm to others.


Help Us Keep Your Personal Information Accurate 
If your personal information changes or you would like to review the personal information we may have on file, please send us an email with the new information or your review request at Let us also know the department or BBB program that led to your submission of personal information so we may efficiently locate your information.

Computer Tracking and Cookies

Our Website does not track, collect or distribute personal information that is not submitted by its visitors. Our site logs generate non-identifying Website usage data, such as the number of hits and page views. This information is used by internal technical support staff and may be provided to others. However, the data contain no personal information and cannot be used to gather such information.

 A cookie is a small amount of data sent to your browser from a Web site and stored on your computer's hard drive. BBB's Website uses cookies to provide visitors easier site navigation and access to forms. You can still use our Web site if your browser is set to reject cookies. Our cookies do not create personal data files or read personal data from your computer and cannot be used to identify you.


If you have a complaint about BBB's compliance with this privacy policy, you may contact us at 


Revised June 27, 2014