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          Windows Hawaii a Division of Northwest Exteriors has 1 locations, listed below.

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            Business ProfileWindows Hawaii a Division of Northwest Exteriors

            Storm Windows and Doors
            BBB accredited business

            Contact Information

            91-314 Komohana St

            Kapolei, HI 96707-1714

            Visit Website
            (808) 671-0808

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 12/18/2008

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Windows Hawaii a Division of Northwest Exteriors offers window and door, siding, patio cover and sun room installation and design services.

            Products & Services

            Window and Door Installation, Sun Rooms and Patios, Siding Contractor

            Business Details

            Location of This Business
            91-314 Komohana St, Kapolei, HI 96707-1714
            BBB File Opened:
            11/26/2008
            Years in Business:
            29
            Business Started:
            1/1/1995
            Business Started Locally:
            1/1/1995
            Business Incorporated:
            8/4/2008
            Accredited Since:
            12/18/2008
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Northwest Exteriors, Inc.
            Business Management
            • Mr. Mario Garcia, General Manager
            • Mr. Thomas M Orr, President/CEO
            • Mr. Kurt Malley, Production Manager
            • Ms. Maejahlene Doane, Office Manager
            • Ms. Kim Perotti, Marketing Director
            Contact Information

            Principal

            • Mr. Thomas M Orr, President/CEO

            Customer Contact

            • Mr. Thomas M Orr, President/CEO
            • Ms. Kim Perotti, Marketing Director
            Additional Contact Information

            Fax Numbers

            • (808) 671-5656
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/31/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I purchased new windows & screens from Windows Hawaii (WH) at a cost of approximately of 25K. I was given a lifetime warranty on the screens. I have been in contact with WH since Aug 3, 2023 regarding the sscreen replacements approx, 20 + times ************** messages saved if needed) with out resolution. I've been given the following excuses:1. We had them but some took them from our wharehouse 2. They are on the container but we can't control how the containers get off loaded 3. There on order but we are at the mercy of the supplier 4. We can sell you new ones 5. We will check with our production manager and he will get back to you 6. We will be there on x date THEN I thought we had the material on the shelf but when I went to get it ...it was the wrong type 7. AND MY ALL TIME FAVORITE ------ COVID I did also request help from the parent company NORTHWEST EXTERIORS main office in CA w/o any response.I can furnish the exact times/dates and individuals e-mailed & texted regarding this issue.
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            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            ALFRED M

            12/15/2023

            PLEASE TELL YOUR INSTALLERS NOT TO REMOVE OLD WINDOWS WITHOUT MEASURING THE NEW WINDOWS.Your installer removed my old window without checking the new window. I was promised that the right window will arrived in TWO months. It has been FOUR months. I called the office. I have to chased ****** for THREE WEEKS to get an update. ****** said that it will take another TWO months!!! This was after approximately THREE months waiting. Windows Hawaii removed my old window and replaced it with plywood. Technically they damage my house, so I make a claim from my home insurance.I feel no sense of urgency from Windows Hawaii. They lied about the TWO months. It is their fault and my family and I are suffering.Welcoming the New Year with a boarded-up window,***************************

            Local BBB

            BBB Great West + Pacific

            More Info on Local BBB

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