BBB Accredited Business Profile

Robert's Hawaii Tours Inc.

Robert's Hawaii Tours Inc.

(808) 523-7750

Robert's Hawaii Tours Inc.

38 years in business
680 Iwilei Rd Ste 700
Honolulu, HI 96817-5392
Fax Numbers
  • (808) 522-7866
Additional Phone Numbers
  • (808) 539-9400
  • (808) 439-8708
  • (808) 329-1688
Additional Email Addresses
  • Customer.Relations@robertshawaii.com
  • CustomerService@robertshawaii.com
BBB File Opened: 05/05/1979
Business Started: 11/12/1978
Business Started Locally: 01/01/1979
Business Incorporated: 12/22/1978 in HI
Type of Entity
Corporation
Business Management
  • Mr. Percy Higashi, President / COO
  • Ms. Chun En Choy, Marketing Manager
Business Category
  • Travel Agencies & Bureaus
  • Transportation Services
  • Tourists Attractions
  • Event Planners - Corporate
  • Airport Transportation
  • Sightseeing Tours
  • Tours - Operators & Promoters
  • Corporate Travel
  • Shuttle Bus

Products & Services
This company offers dinner cruises & evening shows; interisland travel, tours and transportation.
Service Area
Oahu, Kauai, Big Island, Maui
Alternate Business Names
  • Roberts Hawaii Shore Excursions
  • Robert's Tours and Transportation
  • Roberts Hawaii Express Shuttle
  • Roberts Hawaii School Bus
  • Hoku Hawaii Tours
  • Alii Kai Catamaran
  • Magic of Polynesia

Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Methods of Payment
  • Full payment for services must be received prior to service and payable in U.S. dollars unless noted otherwise.  For web orders, only credit cards are accepted.

    International charges/payments to Roberts Hawaii are denominated in US Dollars (US$) when charged. Exchange rates are subject to policies of the individual card issuer.
    For Charters and group services, a separate payment policy applies.  Contact Group Services for more information at groups@robertshawaii.com

Refund & Exchange Policy: 
Cancellations must be made by 12 noon, the day prior of scheduled service and will result in a 10% service charge. Cancellations made in a shorter period of time (less than 24 hours prior to the day and time of service) will result in a 100% charge being incurred (NO REFUND). The scheduled day of service for Express Shuttle Round Trips is defined as the first date of service of the round trip booking. Thereafter, a full charge will apply if the return is cancelled. No refunds for cancellations or no shows that includes airfare like One Day Tours.
BBB accredited business

A+

Overview

Roberts Hawaii offers a wide range of sightseeing tours and excursions, transportation, activities and convention services for on Oahu, Kauai, Big Island, and Maui for groups, schools, corporate events, corporate incentive programs, meetings, and exhibitions. Our employee-owned and operated company began serving the tourism industry on Kauai in 1941.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Business Profile

M: 7:00 AM-9:00 PM
T: 7:00 AM-9:00 PM
W: 7:00 AM-9:00 PM
Th: 7:00 AM-9:00 PM
F: 7:00 AM-9:00 PM
S: 7:00 AM-9:00 PM
Su: 7:00 AM-9:00 PM
H: 7:00 AM-6:00 PM
Hawaii Standard Time
Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Get Noticed! - 1 Premium (Dark Blue)

Robert's Hawaii Tours Inc.

Robert's Hawaii Tours Inc.

BBB ACCREDITED SINCE 05/17/2016

Customer Review Rating:

100%

Composite Score: