This Business Is Not BBB Accredited

Diplomat Tours & Travel, Inc.

Diplomat Tours & Travel, Inc.

(808) 848-2404

Diplomat Tours & Travel, Inc.

41 years in business
94-065 Waipahu Depot St Apt A
Waipahu, HI 96797-3049
Fax Numbers
  • (808) 848-1983
BBB File Opened: 04/25/1985
Business Started: 01/10/1976
Business Started Locally: 01/10/1976
Business Incorporated: 06/10/1976 in HI
Type of Entity
Business Management
  • Mr. Arsenio Augustine, President
  • Ms. Elma A Pacleb, Agent
Business Category
  • Travel Agencies & Bureaus
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Please be advised that this type of business is regulated by the State of Hawaii and requires a license.

Hawaii's BBB is unable to confirm that a current travel agency license is issued for this company. Business does have a travel agency license that expired 12/31/2013.

The BBB highly recommends you do business with appropriately licensed companies. You may call the State of Hawaii's Department of Commerce and Consumer Affairs Consumer Resource Center at 808-587-3295 or visit their website at for the most current and accurate information regarding this company's license.



On 6/23/2016, Hawaii's BBB received a reply from the business to our update request, indicating that Diplomat Tours & Travel, Inc. closed in 2012.


However that contradicts with the payment receipt issued by Diplomat Tours And Travel, Inc. dated as recent as 4/18/2016 submitted by one of the complainants of 4 currently pending complaints about this company.


 All of the pending complaints allege that complainants did not receive the airline tickets... Read More


This company offers reservations and ticketing for both domestic and international destinations. Arranging tours, cruises, hotels and car rentals are also offered as well as assisting in documentation such as passports and visa applications (non-immigrant, immigrant visa).

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Diplomat Tours & Travel, Inc. include:

  • 6 complaint(s) filed against business
  • Failure to respond to 5 complaint(s) filed against business
  • Failure to have a required competency license

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Diplomat Tours & Travel, Inc.

This Business Is Not BBB Accredited

Diplomat Tours & Travel, Inc.

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