Customer ReviewsforHawaii Energy Connection LLC

In the beginning, KumuKit was so responsive and prompt in scheduling quotes, receiving payments, sending over contracts, and making appointment for installation. However, things changed when we began to experience issues. Our salesman would buck it over to others. He would give numbers to call to set an appointment for troubleshooting. It was often blamed for brand of battery rather than being solution oriented. We would hear, "generac is experiencing issues" or some pv panels need troubleshooting or reset. One field guy has been the only helpful worker from Kumukit. He has helped to keep track on how our system is working. He is prompt in putting in work orders to replace parts. He even recommended to KumuKit that a battery replacement would be best. We installed our system in late 2020 and the field worker has been replacing parts and troubleshooting over a 5 times in one year for the past 2 years. KumuKit's top service is only top notch in sales because it is a marketing scheme. They want to reel you in for installation and then is no longer helpful. We have 2 generac batteries and 27 panels yet our bill is consistently over $300 and even on some months it was over $700. I would never recommend this company! WHAT A SHAME!

On 5//4/22 I contacted ****s customer service regarding their Battery Bonus Program. I explained that my solar contractor informed me that my Grid Supply Plus Program may not qualify. Mxxx, looked up the Grid Supply Plus program and told me that I would indeed qualify, even if I already had an existing battery, as long as we were living on the island of Oahu. Based on the information Mxxx told me, I went ahead and contacted my solar contractor sales **** ***** and told him that Mxxx at **** told me that my system qualifies for the Battery Bonus Program. Based on this approval, I requested that Gxxx set up a proposal for additional panels and a new battery under the **** Battery Bonus Program.. On 5/11/22, I received a Sales Agreement, a **** form, and Battery Bonus form. I reviewed and signed and returned the forms to Gxxx.My four new panels were installed on 10/8/22. My new battery was installed on 11/11/22. On 12/26/22, Gxxx sent me an email saying **** rejected my Battery Bonus application. I subsequently sent an email to **** asking how I could appeal the rejection of my application. On 12/28/22, I received a response from ****, which referred me back to Hawaii Energy Connection, who I have since discovered, DID NOT submit an application for my project to be included in the Battery Bonus Program. Hawaii Energy Connection Managing Partner *********************** informed me by phone on 12/29/22, that because they did not believe my application would be accepted, they did not even try. Up until 12/26/22, I was under the impression that they had submitted an application for ****s Battery BonusProgram on my behalf. Between 5/11/22, and 12/29/22, I received no indication from Hawaii Energy Connection that they had not submitted an application on my behalf toward ****s Battery Bonus Program. This is a total failure to communicate to the customer, and keep the customer updated on their situation.

they do not answer the phone or return calls, all inquiries go to the same phone number.Their web site does not list possible problem that might be encountered. sigh