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          Find a Location

          D.R. Horton Hawaii LLC has 1 locations, listed below.

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            Business ProfileforD.R. Horton Hawaii LLC

            Real Estate Development
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/30/1993

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            D.R. Horton-Schuler Homes LLC offers the services of a real estate development company. Properties are built by Vertical Construction Corp, a D.R. Horton-Schuler Homes LLC affiliate company.

            Products & Services

            Real Estate

            Business Details

            BBB File Opened:
            1/4/1994
            Years in Business:
            36
            Business Started:
            3/1/1988
            Business Incorporated:
            2/21/2002
            Accredited Since:
            12/30/1993
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Ms. Tracy Tonaki, City Manager
            • Ms. Debbie Macias
            Contact Information

            Customer Contact

            • Ms. Tracy Tonaki, City Manager
            Additional Contact Information

            Fax Numbers

            • (808) 538-1476
              Primary Fax

            Phone Numbers

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/26/2023

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            The sealings on the windows are falling off and the house had a patch job that was not properly repainted. This was a brand new home hat we purchased and things were hidden when purchased. The concrete drain was placed in front of the poor paint job. The windows are exposed to moisture now because the sealings were not properly applied around the home by the developer/installer.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            TJ

            1 star

            11/18/2021

            We purchased a house in 2018 from *************** in *****, Kauai. The house had problems due to poor workmanship, none were so bad that we could not fix them with a little hard work, paint, and caulk. However, after just 7 months of living our dream, we learned that our new homes plumbing system was contaminated with pathogenic microbial biofilms. Black slime oozed from our faucets and showerheads. Testing the slime confirmed that it was loaded with pathogens like pseudomonas aeruginosa, legionella, mycobacterium, and a host of other bacterias and viruses. We asked *************** and their plumbing contractor ********************* to fix the problem. We even offered to pay them to replace the contaminated plastic ***-a plumbing with copper. They went silent and stopped communicating with us. They dragged their feet for over four months in warranty mediation, then offered to disinfect our house a second time (the first time did not work) and replace all our faucets. We refused and paid to have the *** removed and the copper installed. There are at least 77 other homes out of 151 in our subdivision that are contaminated as well. *************** and ********************* are trying to prove it isnt their problem by blaming the ****************. Yet, after 2+ years, they have not been able to pin the problem on anyone else. Nor have they fixed a single home. The *** investigated and they determined it was not the ****************. that caused the problem.Over 50% of the homes in ********************* are contaminated. That is 78 out of 151 and possibly more. Just think, if only 1% of the proposed ******+ *************** homes on Oahu are contaminated that would be 120+ homes and at 50% would be a whopping *****+ contaminated plumbing systems. The State of ****** and the County of Kauai should refuse all new permits, inspections, or work of any kind by or for *************** and ********************* until they fix all of the ********************* contaminated homes plumbing. People are getting sick and these very large businesses with deep pockets and a predatory sales contract could care less. *************** and ********************* are extremely poor corporate citizens. People are sick and suffering! Does someone have to die or become disabled before these corporations do the right thing and fix this problem?

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