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Find a Location

Kona Vacation Rentals has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforKona Vacation Rentals

    Vacation Rentals
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/20/2018

    Years in Business: 36

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Kona Vacation Rentals offers real estate broker services, real and vacation rental property management and vacation rental services.

    Products & Services

    Vacation Rentals, Real Estate Broker

    Business Details

    Location of This Business
    75-5995 Kuakini Hwy Ste 311, Kailua Kona, HI 96740-2123
    BBB File Opened:
    1/6/1992
    Years in Business:
    36
    Business Started:
    12/17/1987
    Business Incorporated:
    12/17/1987
    Accredited Since:
    4/20/2018
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    • West Hawaii Property Services, Inc.

      Real Estate Broker RB-145.11

      Margaret Alderman

      Principal Broker, RB # 17454

    Type of Entity:
    Corporation
    Alternate Business Name
    • Kona Paradise Real Estate
    • Island Paradise Real Estate
    • Kona Coast Vacation Rentals
    • West Hawaii Property Services, Inc.
    • Kona Rentals
    Hours of Operation

    Primary

    M:
    9:00 AM - 6:00 PM
    T:
    9:00 AM - 6:00 PM
    W:
    9:00 AM - 6:00 PM
    Th:
    9:00 AM - 6:00 PM
    F:
    9:00 AM - 6:00 PM
    Sa:
    10:00 AM - 2:00 PM
    Su:
    9:00 AM - 3:00 PM
    Business Management
    • Ms. Margaret M Alderman, President
    • Ms. Leigh Ann Conway, President/Secretary
    • Mr. Jack Alderman, Vice President
    • Mr. Craig Moody, Vice President/CFO
    • Ms. Jennifer Conway, Treasurer
    • Mr. Christopher Conway, Vice President of Marketing
    Contact Information

    Principal

    • Ms. Leigh Ann Conway, President/Secretary
    • Ms. Jennifer Conway, Treasurer

    Customer Contact

    • Ms. Leigh Ann Conway, President/Secretary
    • Mr. Craig Moody, Vice President/CFO
    • Ms. Jennifer Conway, Treasurer
    • Mr. Christopher Conway, Vice President of Marketing
    Additional Contact Information

    Fax Numbers

    • (310) 496-0336
      Primary Fax

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/20/2021

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    I booked a condominium rental 1/13/20 with 2 payments for a total of $1192.93. I canceled reservation March 17, 2020 due to Covid. I spoke to Chris at ************ & he verbally told me my reservation was canceled. I requested a written confirmation which I did get in email. LeighAnn (email) told me they would be sending out a certificate verifying this & that I would not receive a refund but could rebook in the next 5 years. No certificate was ever received. In April, I started calling the above phone number to try to rebook this condo. I could never reach anyone at the business, phone messages were left. I did receive one call-back with a message left saying she would recontact me the next day but no contact was made. I was so frustrated and felt the need to go ahead and book my Hawaii trip. So I have booked the trip (and time in Kona) with another agency. I feel this provider has not responded to my calls and emails in a timely fashion and haven't provided the certificate
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jessica M

    1 star

    11/30/2023

    If I could give a ZERO star rating I would. TERRIBLE!!!! DO NOT RENT FROM THIS ORGANIZATION!I rented a property from this company and never received a confirmation for my reservation. They did however charge me for the deposit of $912. When I called the company everyday for about 10 days about paying the balance and in general checking on the rental I received no response. I also could no longer find the property on the website anymore. After a couple months I received a call stating I owed a balance after I had already rented another property because of the lack of communication from this company. This was our family Christmas vacation and had already got our plane tickets and booked activities. When I explained this the person I spoke with indicated it would be right for me to receive a refund but in the end they decided to just take my deposit without any apology and stated that because there was no communication they were going to keep my deposit. After this happened I looked them up on the BBB and found multiple complaints. This company is horrible!

    Local BBB

    BBB Great West + Pacific

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