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          Find a Location

          Hawaii Gas has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Hawaii Gas

              745 Fort St Ste 1800 Honolulu, HI 96813-3818

              BBB Accredited Business

            • Hawaii Gas

              515 Kamakee Street Honolulu, HI 96814

              BBB Accredited Business

            • Hawaii Gas

              70 Hana Hwy Kahului, HI 96732-2105

              BBB Accredited Business

            • Hawaii Gas

              945 Kalanianaole Ave Hilo, HI 96720-4749

              BBB Accredited Business

            • Hawaii Gas

              3990 Rice St Lihue, HI 96766-1493

              BBB Accredited Business

            Business ProfileHawaii Gas

            Natural Gas Companies
            Multi Location Business
            BBB accredited business

            Contact Information

            745 Fort St Ste 1800

            Honolulu, HI 96813-3818

            Visit Website
            (808) 535-5933

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            3/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/25/1999

            Years in Business: 120

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            HawaiiGas is a public utility-gas and propane energy supplier.

            Products & Services

            Utility Natural Gas, Propane

            Business Details

            This is a multi-location business.

            Find a Location

            Hawaii Gas has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Hawaii Gas

                745 Fort St Ste 1800 Honolulu, HI 96813-3818

                BBB Accredited Business

              • Hawaii Gas

                515 Kamakee Street Honolulu, HI 96814

                BBB Accredited Business

              • Hawaii Gas

                70 Hana Hwy Kahului, HI 96732-2105

                BBB Accredited Business

              • Hawaii Gas

                945 Kalanianaole Ave Hilo, HI 96720-4749

                BBB Accredited Business

              • Hawaii Gas

                3990 Rice St Lihue, HI 96766-1493

                BBB Accredited Business
              Location of This Business
              745 Fort St Ste 1800, Honolulu, HI 96813-3818
              BBB File Opened:
              5/24/1999
              Years in Business:
              120
              Business Started:
              1/1/1904
              Business Incorporated:
              2/24/2003
              Accredited Since:
              5/25/1999
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • The Gas Company, LLC
              Business Management
              • Ms. Alicia Moy, President
              • Mr. Kevin Nishimura, VP Operations
              • Maggie Engebretson, Director of Communications
              Contact Information

              Principal

              • Ms. Alicia Moy, President

              Customer Contact

              • Ms. Alicia Moy, President
              • Mr. Kevin Nishimura, VP Operations
              • Maggie Engebretson, Director of Communications
              Additional Contact Information

              Fax Numbers

              • (808) 594-5522
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/03/2023

              Complaint Type:
              Billing Issues
              Status:
              Answered
              I called for ONE new tank in March and it was delivered and billed. This month I got another bill for ANOTHER 126 gallons that I did not order. Apparently the gas company on its own removed the tank that was 3/4 full and replaced it with another tank! I now have a bill for $307.29 for two tanks when I only owe for the one tank I ordered. Ive now paid for a tank thats been taken away and being charged for one I didnt order!
              Read More
              Read 1 More Complaints

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Chris F

              09/22/2022

              The only real issue I have with them is the monthly account fee and the fact that it cost **** just to pay my bill. They charge ***** a month just to have an account with them regardless of services rendered and the antiquated billing platform they use charges just to pay my bill unless I go down to the office and pay in cash. Please come to the 21st century and stop nickle and diming your customers. Why am I paying a monthly charge when I fill up my propane tank once or maybe twice a year? This basically feels like extortion. I get that they are based in Hawaii and my options are few but still, do better.

              Hawaii Gas Response

              09/28/2022

              **************** We appreciate you sharing your concerns. Based on feedback from customers like you, we will be launching a new online billing system later this year to streamline the payment process. We appreciate your patience as we get this new system online. Regarding the monthly charge, this fee covers the cost associated with providing safe and reliable services, such as tank testing, on-site inspections, equipment maintenance and allows Hawaii Gas to provide vital customer support and emergency services 24 hours a day, 7 days a week. We appreciate your patience and understanding. Mahalo, Hawaii Gas

              Local BBB

              BBB Great West + Pacific

              More Info on Local BBB

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              See What BBB Reports On

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