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          Maui Divers of Hawaii, Ltd. has 1 locations, listed below.

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            Business ProfileMaui Divers of Hawaii, Ltd.

            Jewelry Stores
            BBB accredited business

            Contact Information

            1520 Liona St

            Honolulu, HI 96814-2441

            Visit Website
            (808) 946-2929

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/10/1999

            Years in Business: 65

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Maui Divers of Hawaii, Ltd. offers the manufacturing, wholesaling & retailing of fine jewelry. In addition to Hawaiian black coral, Maui Divers Jewelry features rare Hawaiian gold coral and exotic deep-water pink and red corals. The company also showcases unique, handcrafted collections that feature cultured Tahitian black pearls, South Sea pearls, Japanese Akoya pearls, freshwater pearls, Australian opals, diamonds, peridot and other beautiful gemstones.


            Products & Services

            Jewelry Sales, Jewelry Designs

            Business Details

            Location of This Business
            1520 Liona St, Honolulu, HI 96814-2441
            BBB File Opened:
            1/4/1977
            Years in Business:
            65
            Business Started:
            1/1/1959
            Business Started Locally:
            1/1/1959
            Business Incorporated:
            1/2/1979
            Accredited Since:
            8/10/1999
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            160
            Alternate Business Name
            • Maui Divers Jewelry
            Business Management
            • Mr. Cole Slater, CEO & Creative Director
            • Mr. Bob Taylor, President
            Contact Information

            Principal

            • Mr. Cole Slater, CEO & Creative Director
            • Mr. Bob Taylor, President
            Additional Contact Information

            Fax Numbers

            • (808) 946-0406
              Other Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and selling jewelry

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/30/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased a pair of earrings and a matching pendant from Maui Divers. I paid $845 for the pendant. Both items are made of rose gold with Tahitian *****s. I dont wear them frequently, for special occasions only. A month ago, I came home to find the pendant missing its *********************. I looked and called where Id been that day - no luck, the ***** is missing. I emailed Maui Divers with the photo of pendant along with earrings (hoping theyd replace the ***** and match the *****s in the earrings, as the original ***** matched the color/hue). I attached a copy of my receipt and the guarantee for repair or replacement without charge. It took 2 emails to get a response. I was told they did not have brown *****s in stock and was asked if I was okay with another color - no, I have earrings with same design and brown *****s. Then I was told that Id be charged $120 for a ********************* replacement. I referenced the warranty and was told the manager would call me. She did call and said that I must have damaged the pendant for the ***** to fall out and that the loss of the ***** was my fault. I was wearing the pendant when I found the ***** was missing, how is this my fault? I explained that I really like this jewelry, it has sentimental value to me, I treat it with care. Id purchased other items from Maui Divers (2 gold and ***** rings - brown and violet color), and was planning future purchases, but not if they dont honor their warranty. The manager said shed inquire with the repair department. I havent heard back from anyone in almost 3 weeks. Ive sent 3 follow up emails. Currently there is no plan for repair, etc. and no one has gotten back to me to make a plan for repair, paid or free. I cant go to Oahu from NY in person to get this resolved.
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            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Jackie M

            02/08/2023

            I bought the heritage collection coral bracelet on Nov 26, 2022. I loved this design and had my eye in it for quite sometime. I originally was going to purchase it in January of 2022 at the Waikoloa location, but was told by the store manager that I would not be able to get my kamaaina discount because I wanted it in white gold. This bracelet only came in yellow gold and any custom orders didn't qualify for the discount. But when I was on Oahu for Thanksgiving weekend, I stopped in at the Ala Moana location and was able to order the bracelet in white gold with my discount. Amanda was wonderful. I even had an issue with a separate thing and Eileen, the Director of Sales, was able to resolve it for me. However, shortly after receiving my bracelet in the mail, I noticed the coral branches were quite sharp. They would snag on everything. But even worst than that, it would scratch up my wrist and it even scratched my baby. So, now this bracelet that I intended to wear everyday, can no longer be worn without hurting me or my baby. I called customer service and asked if it was possible to exchange it. I know that custom orders are not allowed to be returned, but I asked if I could exchange it for a product that wouldn't hurt me or the baby. The customer service representative said they would send me a return label and give me credit. I waited for this and it never happened. Fast forward 2 months, I went back to Oahu to exchange it in person, and now the new CEO won't allow me to exchange it because it's custom order and something I already saw. So, unless I want to pay to adjust the item, I'm stuck with a $1100 bracelet that I can't wear. Maui Divers's CEO doesn't care about customer satisfaction nor the kamaaina customers. I guess I will have to take all my future business somewhere else.

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