This Business Is Not BBB Accredited

Hotel Lanai

Hotel Lanai

(808) 565-7211

Hotel Lanai

26 years in business
828 Lanai Avenue
Lanai City, HI 96763
Fax Numbers
  • (808) 565-6450
Additional Email Addresses
BBB File Opened: 05/30/2006
Business Started: 04/22/1991
Business Started Locally: 04/22/1991
Business Incorporated: 12/14/2000 in HI
Type of Entity
Limited Liability Company
Business Management
  • Ms. Lesley Kaneshiro, Senior VP of Operations
  • Mrs. Aileen Sarme, Manager - Hotel Lanai & Lanai City Grille
Alternate Business Names
  • Lana'i Resorts, LLC
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Refund & Exchange Policy: 
Cancellations must be done 30 days prior to arrival for a refund of deposit less a $25 processing fee per room.  All cancellations made within 30 days results in forfeiture of the entire amount due.  No-shows or early departures will be charged for the entire amount of the reserved stay with taxes.



This company offers hotel lodging and a restaurant on the Island of Lanai.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Hotel Lanai


Hotel Lanai

Customer Review Rating:

This business has no complaints filed

Composite Score: