Business ProfileforHale Koa Hotel

This was one of the worst hotels I've ever stayed at. The staff were rude and unaware of their own policies and pricing for rooms during check in. I booked a Tier II room almost a year prior as I am a service connected 100% disabled veteran. When I arrived, I was denied this room rate even though I also brought a disability letter directly from the VA and my veterans health ID card, which was also posted on their website (attached). They still refused to recognize me as a 100% disabled veteran and blamed this on me not being retired as 100% disabled. I had to pay another $100 due to their mistake and get booked under a different tier. Even though that tier specifically states 1%-99% disabled. It was comical because every pamphlet they tried to show me was dated back to **************************************************************** of.During this interaction, the staff were extremely rude, were very short with me, were rude to my wife who asked an unrelated question and wasn't even present during the debacle, and they also didn't inform us of any facilities in the resort or provide us a map like other guests we were with who also checked in. It was very obvious they were ****** at us and were not going to put in any extra effort for us. Following this experience, we were only given 4 towels in our room for the 4 of us. When I called and asked for more towels as we planned to go swimming, to the beach, take showers, etc., the room service rep argued with me as to why I needed more towels and said we were going to get room service the next day anyhow. After explaining to him. That there were 4 of us and weve already used them all to showe, he ultimately sent towels up. Meanwhile you can grab towels by the bulk at the pool...What kind of place is this? Next time, I'll just plan ahead and drop another $1k on a normal hotel that doesn't treat their customers like a paycheck. I had better service in ************ bootcamp.