This Business Is Not BBB Accredited

Castle Resorts & Hotels, Inc.

Castle Resorts & Hotels, Inc.

(808) 524-0900

Castle Resorts & Hotels, Inc.

23 years in business
500 Ala Moana Blvd STE 555
Honolulu, HI 96813-4920
Additional Phone Numbers
  • (800) 367-5004
  • (808) 270-1209
  • (808) 923-1511
  • (808) 834-0623
  • (808) 935-9361
  • (808) 329-9381
  • (808) 545-3510
  • (800) 733-7753
  • (808) 524-9203
  • (800) 733-7753
  • (808) 874-8700
  • (808) 822-9331
  • (808) 923-1814
  • (808) 952-4500
  • (808) 836-1131
  • (808) 886-4307
  • (808) 886-4130
  • (808) 329-2959
  • (808) 885-4100
  • (808) 822-3971
  • (808) 822-3391
  • (808) 826-9066
  • (808) 742-2200
  • (808) 742-7700
  • (808) 742-2482
  • (808) 552-2721
  • (808) 553-5954
BBB File Opened: 05/21/2003
Business Started: 01/24/1994
Business Started Locally: 01/24/1994
Business Incorporated: 02/25/1993 in HI
Type of Entity
Corporation
Business Management
  • Mr. Rick Wall, CEO
  • Mr. Kenneth Ching, GM - Kamaole Sands
  • Mr. Glenn Chong, GM
  • Mr. Daryle A. Kitamori, GM - Hilo Hawaiian Hotel
  • Mr. Alan Mattson, President / COO
  • Mr. Michael Nitta, CFO
  • Ms. Diane Pavao, GM - Kaha Lani
  • Gina Pino, Executive Assistant to the CEO

Business Category
  • Hotels
  • Apartments
  • Condominiums
  • Property Management
  • Resorts

Alternate Business Names
  • Hilo Hawaiian Hotel
  • Kona Bali Kai
  • Kaluakoi Villas
  • Kaha Lani Resort
  • Kamaole Sands
  • Waikiki Grand Hotel
  • Pacific Marina Inn Airport
  • Halii Kai at Waikoloa
  • Kona Reef
  • Waimea Country Lodge
  • Mokihana
  • Kauai Kailani
  • Castle at Princeville
  • Kiahuna Plantation & the Beach Bungalows
  • Poipu Shores
  • Makahuena at Poipu
  • Molokai Shores
  • Molokai Shores Suites
  • 1) Paki Maui

Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

B

Government Action

Settlement Agreement for REC-2015-145-L

On 08/26/2016 Castle Resorts & Hotels Inc and Sandra-Lee Jane Rarick (Respondents) entered into a Settlement Agreement with the State of Hawaii Regulated Industries Complaint Office (RICO), resolving RICO complaint CLB-2011-85-L.

Respondents admittedly violated HRS §§ 467-7 and 467-1.6(b)(7) by engaging in the practice of real estate while their respective licenses were forfeited.  Respondents’ licenses expi... Read More

Overview

This company offers hotel and resort accommodations, and property management services.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Castle Resorts & Hotels, Inc. include:

  • Failure to respond to 1 complaint(s) filed against business
  • Government action(s) against the business

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Castle Resorts & Hotels, Inc.

This Business Is Not BBB Accredited

Castle Resorts & Hotels, Inc.

Customer Review Rating:

100%

Composite Score: