This Business Is Not BBB Accredited

Royal Lahaina Resort

Royal Lahaina Resort

(808) 661-3611

Royal Lahaina Resort

35 years in business
2780 Kekaa Drive
Lahaina, HI 96761
Fax Numbers
  • (808) 270-9773
  • (805) 480-0399
  • (808) 329-7230
  • (808) 661-3538
  • (808) 661-6150
  • (808) 329-9532
  • (808) 667-2057
Additional Phone Numbers
  • (800) 222-5642
  • (805) 480-0052
  • (808) 329-3111
  • (808) 270-9765
  • (808) 930-3276
  • (808) 270-9751
  • (808) 661-3611
Additional Email Addresses
BBB File Opened: 10/24/2005
Business Started: 09/25/1981
Business Started Locally: 09/25/1981
Business Incorporated: 09/25/1981 in CA
Type of Entity
Business Management
  • Mr. Tom Bell, President
  • Ms. Ann Arruda, Asst to President - Royal L
  • Mr. Lalo Fernanzez, GM - Royal Kona Resort
  • Ms. Judy Goto, Exec Secretary to GM
  • Mr. Edward J. Hogan, Main Owner
  • Mr. Gary Hogan, Chief Ext. Officer
  • Ms. Marilyn Hogan, main owner
  • Ms. Yvette Kitagawa, Director of Rooms
  • Mr. Greg Oldenburg, Asst. General Manager
  • Mr. Jerry Sager, Director of revenew mgmt

Contact Information
  • Principal: Mr. Tom Bell, President
  • Customer Service: Ms. Yvette Kitagawa, Director of Rooms
Business Category
  • Hotels - Reservations
  • Resorts

Alternate Business Names
  • Hawaiian Hotels And Resorts
  • Royal Kona Resort
  • Pleasant Travel Service
  • Kauai Coconut Beach Hotel
  • Lahaina Coffee Co.
  • Royal Weddings Hawaii

Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Number of Employees: 



This company offers hotels and passenger destination services.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Royal Lahaina Resort include:

  • 1 complaint(s) filed against business that were not resolved

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Royal Lahaina Resort


Royal Lahaina Resort

Customer Review Rating:


Composite Score:

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