BBB Accredited Business Profile

Dauterman Healthcare and Mobility

Dauterman Healthcare and Mobility

(808) 591-8860

Dauterman Healthcare and Mobility

47 years in business
1350 S King St Ste 101
Honolulu, HI 96814-2008
Fax Numbers
  • (808) 591-8869
Additional Email Addresses
  • flanigan@dautermanmedical.com
  • juyeda@dautermanmedical.com
BBB File Opened: 08/17/1998
Business Started: 08/01/1970
Business Started Locally: 08/01/1970
Business Incorporated: 01/03/1978 in HI
Type of Entity
Corporation
Business Management
  • Mr. Randy O. Flanigan, President
  • Ms. Joyce Uyeda, Office Mgr/Customer Svc/Accts Payable
Business Category
  • Hospital & Medical Equipment & Supplies
  • Chairs - Orthopedic & Lift
  • Scooters - Medical

Products & Services
This company offers Ostomy products: ConvaTec, Coloplast, Hollister, Wound and Skin Care products, Home Care and Incontinence Equipment, Reusable Incontinence Supplies, Wheelchairs, Walkers, Crutches, Electric Scooters, Power Chairs and Lift Chairs.
Alternate Business Names
  • Douglas R. Dauterman Co., Inc.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Methods of Payment
  • VISA, MasterCard, Discover Card, American Express, Cash, Check, Money Order
Refund & Exchange Policy: 
Most itemsmay be returned within 30 days of receipt for a full refund. They must bereturned at the customer's expense in their original packaging and meet thefollowing conditions:

A copy ofthe invoice must accompany the return.
Returned productmust be in new condition. For example, no cracks, scratches, dirty, or anyindications of usage.
Product mustbe returned in its original packaging if received that way.
A ReturnAuthorization must be requested from Dauterman within 30 days of delivery orpickup of the product before it can be returned.
Once an RAhas been received, products must be returned within 14 days.

There arecertain products that are custom-made by the manufacturer or special ordered andare non-returnable. These include:
Specialorder wheelchairs
Any LiftChair recliner, scooter or power wheelchair

For hygienicreasons, the following products are non-returnable:
Bath safetyequipment (Excluding select Rehab Shower Commode Chairs)
Slings

Most otherproducts if returned within 30 days will receive full credit.  After 30-days to 90 days products require a15% restocking fee for returns.  Productsmay not be returned after 90 days.

All returnedproducts require a Return Authorization. Returns received without a RA will notbe credited. The easiest way to request an RA is by calling us at 808-591-8860.
You may alsocall us at 808-591-8860 or email us at juyeda@dautermanmedical.com to requestan RA. Please include your invoice number, name and the item number you arereturning.
PLEASE NOTE:Products returned without an RA will not be credited. To receive full credit,items must be shipped within 14 days from the day the RA and shippinginformation were provided by Dauterman.

ReturnShipping
Unless Dautermanmade an error, return freight is the customer's responsibility. We will behappy to help you determine which shipping method to use once you haverequested your RA. We highly recommend insuring larger items for their retailvalue to protect against loss or shipping damage.
Please besure to carefully follow all return-shipping instructions that are includedwith your Return Authorization. If an item is returned to the wrong address, Dautermanreserves the right to charge for any additional shipping fees associated withshipping the item to the correct location. In addition, if a scheduled pickupwith a delivery carrier is missed, Dautermean may institute a $10 fee permissed scheduled pickup.

CancelledOrders
Orderscancelled after the item has shipped are subject to all standard returnpolicies. You must accept delivery, obtain an RA and ship the item back to thecorrect address. If delivery of an item is refused, return shipping costs arededucted from the issued credit and a 25% restocking fee (minimum $25) willapply. Second-Day and Next-Day shipping costs will not be credited if deliveryis refused.

Credits
Once yourreturn is received, Dauterman will issue a credit to the credit card used forthe purchase. Please allow up to 4 weeks for your credit to be issued. If youpaid by check or money order, we will issue a check within 30 days.
If your itemis defective or was damaged in shipping, please call us at 808-591-8860 oremail us at juyeda@dautermanmedical.com. We will arrange for the item to berepaired or replaced promptly.

Dauterman Healthcare and Mobility

Dauterman Healthcare and Mobility

BBB ACCREDITATION SINCE 03/09/2005

Customer Review Rating:

100%
This business has no complaints filed

Composite Score: