Business ProfileforScreens & Things, Inc.

Proposal: 2/7/22 Total cost: $13,526.63(x2 security screen doors & sliding door)Installation: 7/21-7/22/22 Problem: Sliding door installation Since carpenters were employees of Screens & Things I entrusted them with the installation of their product. After installation I checked their work and noticed wood used between the 2 frames as if to fill a gap. I was directed to have my ********* or ******* paint it. This did not sit well with me since I expected a metal finish at the base of the door. My ********* stopped by and said the old, wooden frame on the outside should have been removed so that the 2 new, metal frames would meet and wood not needed. Also was concerned that the painted wood would be hard to clean due to it being tacky/sticky. He stated that I paid good money and suggested to have S&T remove the outer frame and screen door. I called S&T and worker was sent to check out my complaints. "This is only the 2nd time that I have seen wood used in the ****** ********** were taken. S&T carpenters returned and they were informed of my issues and painted the wood with a weather resistance paint, which remains sticky and collecting dust and debris. Dead bolt lock was also fixed. I decided to call a meeting with the S&T carpenters, their supervisor and my *********. The 2 carpenters vocalized their views and then the S&T ********* mentioned something re: an 1/8" wood on the bottom of the door was causing an issue so that's why wood was placed throughout the frame. My ********* cont. to request the screen door and the old, wooden frame be removed & that he would re-install the screen door and frame. He requested that I receive compensation for labor. The S&T supervisor who was present called his office and returned with an offer of $300 and not remove the door. I was adamant that they remove the door since they are familiar with how it was installed and do it almost daily. Their final offer: $500 without removal of door due to liability.