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          Masterpiece Flooring has 1 locations, listed below.

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            Business ProfileforMasterpiece Flooring

            Flooring Contractors

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            1/31/2008
            Years in Business:
            27
            Business Started:
            2/14/1997
            Business Started Locally:
            2/14/1997
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Sole Proprietorship
            Business Management
            • Mr. William Valdez, Owner
            Contact Information

            Principal

            • Mr. William Valdez, Owner

            Customer Contact

            • Mr. William Valdez, Owner
            Additional Contact Information

            Phone Numbers

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/14/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Unresolved
            Complaint Details Unavailable

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Martha S

            1 star

            03/15/2022

            First met the owner when he came to do final inspection, which I had to ask for. Initial in-person contact was with his wife, who took a couple of hours to have the contract prepared and signed. I never received a paper copy. Rec'd estimates/invoices, but no signed copy of contract. Upon arrival for final inspection, I took him upstairs to show him a quarter round that didn't look professional. He immediately complained that he did not appreciate the attack on his character and lectured me for what seemed like ***** minutes, stating that he's been in business for 30 years and I was the first to complain. He didn't let me interrupt. His scolding me made me very uncomfortable to show him other areas and felt I had to choose my words carefully to avoid offending him. Made a list of areas needing attention and emailed it to him. The upstairs floor was redone and looks much better with no creaking/popping, but quarter rounds still look unprofessional, and I have photos. The installers left dust/debris daily and dried caulking on the floor. The stairs were installed incorrectly. The bottom lip of the bullnose was cut off and overlapped over the tile. I was not happy with it and was told that's how it's done. Stairs were re-done and completed about 4-5pm. Installer said to stay off the stairs overnight. When we questioned him of sleeping/bathing, he said to stay off for at least 10 hours or as long as we can. We tiptoed on the inner part of the step to go upstairs about 11pm. Next morning, noticed the bullnoses didn't sit flat. Most are raised in the middle and ends. Glue and nails are visible. Nails are sticking up above bullnose. Was lectured repeatedly that he told us to stay off the stairs overnight, but he never did. Told him if we knew, we would have brought bedding/toothbrush, etc downstairs. He asked what we're willing to sacrifice to be happy with their work. He left saying that he's done and will not fix the stairs and unlevel floors downstairs that creaks/pops.

            Local BBB

            BBB Great West + Pacific

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